Talent Partner, Engineering

About the company

Plain provides an API-first customer support platform that consolidates chat, email, and collaboration channels into a single UI, syncing live product data, SLAs, metrics, and customizable in-product support actions.

About this role

WHO ARE PLAIN? Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world’s most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works. WHAT YOU’LL DO We’re looking for a Talent Partner to work with our CTO and talent team, to scale engineering hiring. If you've done great work with support around you and you’re ready to step up, do it your way, and own the outcome, this could be the role for you. You'll lead the charge on engineering hiring; pipeline, process, tools & systems - all while keeping the bar high as we grow. We talk a lot internally about Plain being a place people graduate from. Future founders meeting their co-founders here. Leavers trying to pull their ex Plain teammates to their next company. Genuine friendships built across the team. A team so good, that every tech recruiter has Plain high on their sourcing list. That's what we're building. This role is how. THIS IS A GREAT FIT IF YOU… - Have thrived in someone else's system, and you're ready to break out to build your own. - Have hired across product, ML/AI, & infrastructure engineering - at a high bar, in tech or AI-native products. - Have strong opinions about what great hiring looks like and the conviction to push for it. - Can differentiate between engineers who are AI-native and those who are AI-adjacent - You care about the company & product you’re building as much as who you're hiring to build it. - Know how to build pipeline - whether that's a referral flywheel, a strong employer brand, a well-run outbound motion, or all of the above. - Can run multiple searches at pace without the bar or experience slipping. - Partner closely with engineering leadership - you're an extension of the team, not a service function. THIS WON’T BE THE RIGHT ROLE IF YOU… - Have dabbled in engineering hiring - we need someone who’s craft is engineering hiring. - Treat hiring as a numbers game - we'd rather wait for the right person than move fast for the wrong one - Are uncomfortable partnering with engineering - this role requires close collaboration with technical leaders, not just coordination - Need complete clarity to do your best work. We’re a start up - some things need figuring out, and sometimes priorities move. You have to move with them. - Want to hand off sourcing and pipeline work to someone else - this is a hands-on role and that won't change for a while