About Regatta We are a team of veteran entrepreneurs and software engineers. We have been working together in the field of data management for 20+ years. During that period, we have gained a track record of building successful enterprises that have created outstanding value for team members, investors, and customers. Regatta develops, from scratch, a high-end mission-critical, extreme performance, distributed transactional and analytical database that brings simplicity alongside powerful features. The Role The Support Engineer is a customer-facing technical role responsible for leading customers through onboarding, proof-of-concept (POC), deployment, and ongoing operational phases. This role serves as the primary technical point of contact, ensuring successful adoption of Regatta. The Support Engineer manages customer engagements end-to-end, owns technical communication with customers, provides clear and professional guidance including root cause analyses (RCA), workarounds, and best practices, and acts as the central coordination point between customers and internal R&D teams. Responsibilities Customer Engagement & Onboarding: Act as the primary technical focal point for prospects and customers. Maintain continuous communication with customers to understand their requirements and technical constraints, and convey these internally to R&D and other stakeholders. Drive POC and onboarding processes. Analyze customer workloads, schemas, SQL queries, data types, and access patterns to design effective migration plans to RegattaDB. Identify cases requiring additional R&D investment and proactively surface and escalate gaps. Deployment & Environment Setup: Provide hands-on support for all scenarios, including Regatta Cloud and on-prem deployments. Serve as a RegattaDB expert, with responsibility for environment preparation and deployment activities as needed. Troubleshoot customers’ hardware and operating system issues (Linux-based environments). Diagnose and resolve Regatta deployment issues, including identifying root causes and applying known fixes or mitigations for common problems. Ongoing Support & Issue Management: Serve as the primary point of contact for customer issues, questions, and operational inquiries. Lead live debugging and troubleshooting sessions, and analyze system behavior, using Regatta’s observability and debuggability tools. Identify, collect, and perform initial analysis of relevant diagnostic data (logs, metrics, configuration, and workload characteristics) to support effective troubleshooting. Manage support cases end-to-end, including ownership of customer communication, coordination between customers and internal R&D teams, escalation as needed, and coordination of resolution efforts. Requirements Must Have Customer-facing experience. Native English proficiency. Strong verbal and written communication skills, with the ability to clearly explain technical concepts to customers and communicate effectively with engineering teams. Confident, assertive, and capable of operating under pressure in customer-facing scenarios. Willingness to support customers across time zones and respond to urgent issues when required. Prior experience as a software developer or database administrator (DBA), preferably working in production or customer-facing environments. Strong understanding of databases and SQL. Hands-on experience working with database systems or similar data-intensive platforms. Deep familiarity with Linux environments, including troubleshooting OS-level, networking, and system performance issues. Preferred Basic coding or scripting skills (e.g., Python, Bash) to support automation, diagnostics, or tooling. Deeper technical understanding of storage systems, distributed databases, and database internals. The role is on-site at Regatta's offices in Binyamina. Regatta's offices are conveniently located right near the Binyamina train station.