Strategy and Operations, Manager / Senior Manager - Future Platforms | Housing
at EliseAI · 251-500 employees
Series E · $250M · Aug 2025
- Seniority
- Senior
- Employment
- Full Time
- Location
- New York City
- Posted
- 5d ago
gorest
at EliseAI · 251-500 employees
EliseAI provides a conversational AI SaaS platform automating renter/patient communications across SMS, email, phone and webchat, integrating with property and healthcare systems to handle tours, maintenance, renewals, and workflows.
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. The Future Platforms Team - Executing on EliseAI’s Future Products The Future Platforms team is responsible for executing on the next generation of AI products and business lines. This team will blend go-to-market, product, operations, and strategy with a mandate to push the frontier of AI and own everything required to take them from idea to market leadership. Our goal is to take Elise from agentic AI to truly end-to-end autonomous operations, fundamentally transforming how housing operators run their businesses and how residents experience their homes. Future Platforms will operate as a startup within a startup, run like a Seed or Series A company but with the capital, resources, and market access of a well-funded Series E, deep C-suite involvement (CEO, CRO, CSO, CTO) and founder-level ownership from day one. About The Role As a Strategy and Operations Manager / Senior Manager on the Future Platforms team, you’ll help found and scale a critical new function at EliseAI: taking our future platform products from early customer promise to live, adopted, business-impacting deployments. This is a strategy role sitting inside a deployment function. You'll own how our deployment motion works and scales with our platform. You'll take ownership of a core piece of that motion and go deep: diagnosing where it breaks today, designing how it should work, and driving the change across Product, Engineering, Partnerships, and Delivery until it holds at scale. You'll also carry one or two engagements yourself, so you experience the problems you are trying to fix. You'll partner closely with senior leadership, but you'll own outcomes. This role is ideal for someone who wants to operate like a founder: comfortable with ambiguity, energized by turning a messy, undocumented process into a system that scales, and willing to do whatever it takes to make it real. Key Responsibilities - Own core pieces of the deployment motion: Take a defined slice, such as scoping methodology, migration readiness, or the product requirements pipeline, and take it to the next level: sharpen the standards, close the gaps that surface at volume, and put real measurement behind it - Diagnose where the motion breaks: Use engagement data, retrospectives, and direct observation to find what actually drives deployment timeline, cost, and quality, and prioritize accordingly - Plan for the next order of magnitude: Model what the function needs at several times today's volume, identify the constraints that break first, and make the case for building ahead of them - Design and drive execution: Define priorities, timelines, and success metrics, then push changes through Product and delivery teams until they stick - Carry one or two engagements: Stay close enough to the customer-facing reality to pressure-test what you're building, and to keep your recommendations credible with the people running deployments full time - Shape the product roadmap: Turn patterns across engagements into prioritized requirements with Product and Engineering, grounded in what deployments actually surface - Build the team: Help hire, onboard, and ramp the people running engagements, and codify what good looks like Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements We’re looking for intensely driven, founder-minded leaders who want to test themselves and build something transformational. You likely have: - 3 - 7 years of experience in management consulting, corporate strategy, product management, and/or founder/operator roles at high-growth startups - Strong analytical skills with the ability to make data-driven decisions - A track record of designing and standing up processes or systems that kept working after you moved on - Strong technical intuition, demonstrated by STEM degree or equivalent technical background - Proven ability to take ownership and operate autonomously with strong judgement in fast-paced, ambiguous environments - Proven ability to independently manage complex projects end-to-end in a client facing setting - Excellent communication and ability to naturally build strong relationships and influence across internal and external stakeholders - Willingness to travel ~1x per month for ~3 days - Willingness to work in person at our office 4-5 days a week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that’s scaling so fast. That means that