Staff Product Designer
- Seniority
- Staff Principal
- Work model
- Remote
- Location
- U.S. Remote
- Posted
- 5d ago
figma
<div class="content-intro"><p>Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.</p> <p>Join our team and make a difference in patient care.</p></div><h2><span style="font-size: 12pt;"><strong>About the Role</strong></span></h2> <p><span style="font-size: 12pt;">Join Parachute as a Staff Product Designer on our core Supplier experience team. Parachute helps home medical equipment (HME) suppliers — the companies that get things like wheelchairs, oxygen equipment, and CPAP machines to patients — manage the entire order lifecycle. Order management is one of Parachute's top R&D priorities this year, and within it, you'll own end-to-end UX for the admin workflow layer: the tools suppliers use to manage how their teams work on Parachute, with an initial focus on workflow configuration and integrations.</span></p> <p><span style="font-size: 12pt;">This is a "ship to learn" role with a high bar for craft, set in an emerging, loosely-defined problem space. But at the Staff level, we're looking for more than someone who can navigate that ambiguity well themselves — we're looking for someone who turns how they navigate it into patterns, practices, and systems that make every designer and team working in this space afterward more effective.</span></p> <h2><span style="font-size: 12pt;"><strong>Responsibilities</strong></span></h2> <p><span style="font-size: 12pt;"><strong>Strategic design leadership & execution</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own end-to-end UX for admin workflow setup and integrations within supplier order management — and treat the patterns you establish (how rules are expressed, how integration states are communicated, how workflows are configured) as reusable, documented systems, not just shipped features</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead discovery to define undefined territory: routing/triage strategy, ERP integration capabilities, and what adoption success looks like — and turn your discovery approach (prototype-first exploration, field research cadence, success-metric definition) into repeatable practices other teams can learn from and adopt</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Iterate on designs based on stakeholder feedback and validation testing to continuously improve the user experience</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Cross functional collaboration</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate closely with internal stakeholders in operations and sales, along with designers, product managers, and engineers, to understand the problem space and define product strategy through design-led activities like workshops, journey mapping, and prototyping</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work closely with engineers to ensure designs are implemented accurately and to the highest quality standards</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Craft & culture builder</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">On shared surfaces, raise the bar through critique, pattern stewardship, and mentorship — not just contribution and collaboration</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Foster a growth-oriented design culture by advocating for excellence in design across teams, sharing critique, and receiving feedback to elevate the quality of your work</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Occasionally travel to conduct in-person research and validation with customers, about once per quarter</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>Qualifications</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>End-to-end human centered design expertise:</strong> Experience spanning the entire design lifecycle, demonstrating ability to scope and lead from initial discovery through high-fidelity design and implementation for complex B2B products</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Workflow/configuration tooling experience:</strong> Experience designing for workflow management, CRM, or data-centric products where users configure rules, automations, or integrations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Technical acumen.</strong> Ability to read and understand API design and translate insights into implications for the user experience.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Exploratory craft & leading through design:</strong> Experience leading rapid prototyping to de-risk complex initiatives — using low-fidelity, high-function prototypes to build organizational alignment and pairing with stakeholders on exploratory builds to evaluate ideas before full investment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Openness to new tools:</strong> Our toolstack is changing constantly — Figma, Notion, Claude, and Cursor today, something else tomorrow. You don't need deep proficiency in every tool on day one, but you're curious, proactive, and genuinely excited to pick up new ones (including emerging AI tools) as they come.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Proactive collaboration:</strong> Strong ability to strategically and inclusively co