Giga ML builds emotionally intelligent AI voice agents that handle real-time customer support for large, compliance-focused enterprises.
ABOUT THE ROLE Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point. While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies. If being part of that resonates with you, we'd love to hear from you! ROLE OVERVIEW We're hiring a Staff Product Designer to own experiences across significant surface areas at Giga. You’ll drive strategy-level design decisions in partnership with the design organization, technical team members, and our customers. You have a track record of zero-to-one work with an eye on one-to-one-million, and craft that others hold up as the bar. WHAT YOU'LL DO - Translate highly complex enterprise needs into experiences that evolve naturally as the product matures — including conversational and agentic interfaces that have no established playbook - Serve as the directly responsible designer for experiences across a large product surface area - Lead research with enterprise customers and use insights to drive product strategy - Be an author to help evolve the design system - Set and uphold quality standards collaboratively with design and engineering leaders - Mentor designers (up to ~20% of your time), participate in hiring, and help leadership kick off large, novel initiatives - Influence prioritization and present evidence for design decisions WHAT WE'RE LOOKING FOR - You have roughly 8+ years of product design experience, including demonstrated success on zero-to-one products across multiple industries - In each organization you join, you raise the quality bar of the product experience while meeting business metrics and goals - You have a track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles - You have strong skills across the product design spectrum: from leveraging user research and quantitative product insights, to designing complex UX systems, and driving differentiation through visual design, delight, and magic moments - You’ve mentored other teammates and junior designers in craft, strategy, and execution - You lean on your collaboration and communication skills to build cross functional relationship across peer departments including GTM, engineering, and within customers - You capture attention and garner trust from teammates up to leadership levels - You show up with a “yes, and” attitude — under pressure your default is optimism and positivity Bonus points: - Experience designing AI-native products — you've shipped experiences where models, agents, or generative UX are the product, and you understand designing for non-deterministic systems - Fluency with AI tooling in your own workflow — prompt-driven design, AI-assisted prototyping and research synthesis — and judgment about when to use it - A technical lean: design engineering, high-fidelity prototyping in code, or front-end experience (React or similar) — you can build what you design, or get close - Ability to speak with technical stakeholders in their own language WHY GIGA - Audacious goal: We're building toward 98% automation of enterprise operations—support is just the beginning - Self-improving systems: Our agents get better with every interaction, automatically expanding what they can handle - Production scale: Already handling millions of calls monthly for Fortune 100 companies with 90%+ resolution - Technical differentiation: Sub-500ms multi-party orchestration and emotional intelligence that competitors can't match - Massive market: Customer support automation growing from $3B to $47B by 2034, and we're expanding into healthcare, finance, and beyond - World-class team: Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fast - High impact: Every feature you ship directly moves us toward a world where enterprises operate with near-complete automation PERKS & BENEFITS - Competitive base + bonus + equity - Catered lunch daily - Dinner stipend - $500/month wellness & commuter benefit (gym, fitness classes, mental health) - 401(k) plan - Medical, dental, and vision coverage Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.