Staff Engineer - Intelligent Customer Experiences

About this role

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p><strong>Staff Engineer - Intelligent Customer Experiences</strong></p> <p>As a Staff Engineer for Intelligent Customer Experiences, you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner.</p> <p>We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers). This role is essential for transforming natural language inputs into authenticated, secure financial operations.</p> <p><strong>What you'll do</strong></p> <ul> <li><strong>Drive Intelligent Experiences:</strong> Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation.</li> <li><strong>Bridge Architecture &amp; Innovation:</strong> Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that "intelligent modules" built in are the gold standard for performance and extensibility.</li> <li><strong>Zero-Trust for AI:</strong> Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and "Zero Trust" principles while leveraging LLMs and advanced data processing.</li> <li><strong>Product Strategy &amp; "The Art of the Possible":</strong> Partner deeply with the Head of Product to identify high-impact flows. You aren't just implementing designs; you are identifying where intelligent automation can solve "impossible" merchant problems.</li> <li><strong>Full-Stack Leadership:</strong> Own the end-to-end technical lifecycle. From backend services and data pipelines that feed our insights, to the frontend components that render them.</li> <li><strong>Global Influence:</strong> Mentor engineers and coordinate with global hubs to drive technical standards that benefit the entire Adyen ecosystem.</li> </ul> <h4><strong>Who you are</strong></h4> <ul> <li><strong>Product-Minded Architect:</strong> You think in terms of user outcomes. You have a track record of partnering with product teams to turn ambiguous goals into robust technical reality.</li> <li><strong>Applied AI Experience:</strong> You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.</li> <li><strong>Full-Stack Powerhouse:</strong> Deeply proficient in Java for secure backend services and TypeScript/React/Vue for complex front-end applications.</li> <li><strong>Security First:</strong> You have a "security-by-design" mindset, particularly regarding the handling of sensitive financial data in modern web environments.</li> <li><strong>Entrepreneurial &amp; Autonomous: </strong>You will be a core member of our growing San Francisco team, where you will be expected to operate with speed and autonomy. Success in this role requires you to effectively navigate and collaborate with a large, global organization.</li> </ul> <p><span data-preserver-spaces="true">This role's annual base salary range is $258–$367k, plus RSUs. To</span><em><span data-preserver-spaces="true"> learn more about our compensation philosophy, please click </span><a class="editor-rtfLink" href="https://docs.google.com/document/d/11U2tgFev7p271JMQWMApZjtpJ3pGHNES7EvscXnsH3k/edit?tab=t.0" target="_blank"><span data-preserver-spaces="true">here</span></a><span data-preserver-spaces="true">.</span></em></p> <p><strong>Our Diversity, Equity and Inclusion commitments&nbsp;</strong></p> <p><span style="font-weight: 400;">Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.&nbsp;</span></p> <p><span style="font-weight: 400;">Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!</span></p> <p><strong>What’s next?</strong></p> <p><span style="font-weight: 400;">Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. </span><a href="https://careers.adyen.com/how-we-hire"><span style="font-weight: 400;">Learn more about our hiring process here</span></a><span style="font-weight: 400;">. Don’t be afraid to let us know if you need more flexibility.</span></p> <p><span style="font-weight: 400;">Adyen is an equal opportunity