Staff Agentic AI Engineer
at Netomi · 101-250 employees
Series C · $110M · May 2026
- Seniority
- Staff Principal
- Employment
- Full Time
- Location
- Toronto , Canada
- Posted
- 5d ago
at Netomi · 101-250 employees
Netomi is an AI customer service startup that uses large language models to automate and improve customer support for enterprises.
About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role As a Staff Agentic AI Engineer at Netomi, you will be a senior individual contributor helping build the core agentic factory platform that will enable customers to agentically define and build customer-specific agents to support new enterprise automation and brand interaction use cases. You will deliver innovative designs and implement reliable, scalable, and measurable agentic systems used by enterprise customers and business users in complex, real-world production environments. You will help build the systems that help generate agents, not just the agents themselves. That means modeling enterprise knowledge as structured graphs, turning those graphs into working agents. Our customers' source material is large, messy, and frequently contradicts itself, making it tractable is the core technical problem of this role.