Senior Sales Engineer

About the company

Mews provides an AI-native operating system that streamlines hotel revenue, operations, and guest workflows.

About this role

<div class="content-intro"><h4><strong>Help make the world more hospitable </strong></h4> <p>The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.</p> <p>You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.</p> <p>If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.</p> <h4><strong>About the role</strong></h4> <p>Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:</p></div><p>You'll own the technical dimension of the sales motion across North America, working alongside commercial teams to help hotel operators see exactly how Mews fits within their technology environment. Most hospitality technology conversations stall when integration complexity, payment infrastructure questions, or API capabilities need a credible answer. This role exists to close that gap, and in a market where Mews is expanding rapidly and intentionally, the right technical voice in a deal changes outcomes.</p> <p>As a Solutions Architect (internal title) within our GTM teams, you'll be embedded in the Mid-Market and SMB sales processes. You'll help sales and customer-facing teams sharpen discovery and position the right solution, and you'll help customers see how Mews fits into their broader hospitality stack, including PMS workflows and payments. You'll work closely with your team of solutions architects and support around 15 salespeople across North America.&nbsp;</p> <p>Hotel operators evaluating a platform change are making significant choices with real operational and financial weight. They need someone who can walk them through integration architectures, explain how payments work within Mews, and map out how the platform fits within their broader hospitality tech stack without losing the room.&nbsp;</p> <p><strong>What you would do</strong><em> &nbsp;</em></p> <ul> <li>Act as the lead technical partner on SMB and Mid-Market deals</li> <li>Explain Mews integrations, payments, and API capabilities clearly to hotel operators and technical stakeholders at varied levels of fluency</li> <li>Join regular alignment meetings on new opportunities and stay close to the pipeline</li> <li>Serve as a consultative resource across the customer lifecycle, bridging pre-sales positioning and post-sales needs</li> <li>Help customers assess how Mews fits within their existing hospitality technology environment, including PMS workflows and property-level infrastructure</li> <li>Train and develop technical accumen for sales teammates by sharing your expertise&nbsp;</li> </ul> <p><strong>What you would bring</strong><em> &nbsp;</em></p> <ul> <li>Ideally 5+ years of experience in a solutions architect, technical account manager, sales engineering, or similarly technical customer-facing role in SaaS companies where you have supported commercial teams</li> <li>A hospitality or hotel-technology background: you can navigate how properties operate, what PMS workflows look like, and what technology choices mean for a hotel's day-to-day</li> <li>Confidence presenting and explaining technical concepts to mixed audiences, from an IT manager to a hotel GM</li> <li>Commercial awareness and comfort in a selling environment: you grasp what's at stake in a deal and you operate accordingly</li> <li>You've gone beyond personal productivity in your use of AI: you've redesigned how you or your team works, built approaches others can follow, and you actively question and check what the AI gives you rather than accepting it at face value</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>AI Fluency Level 3 Required:</strong> <a href="https://mews.atlassian.net/wiki/spaces/PPL/pages/2370142330/AI+Fluency+at+Mews+A+Guide+for+Candidates"><em>For more information on AI fluency at Mews, please refer to "AI Fluency at Mews: A Comprehensive Guide for Candidates" on Confluence.</em></a></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><span style="font-size: 32px;"><strong>Pay Transparency at Mews</strong></span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.</p> <p><em>Commissions are in addition to the advertised salary range and are determined based on employee performance.</em></p></div><div class="title">US</div><div class="pay-range"><span>$100,000</span><span class="divider">—</span><span>$140,000 USD</span></div></div></div><