Software Engineer, Customer Insights

About the company

Together AI is an AI neocloud that provides AI-focused cloud infrastructure and tools to support adoption of open-source models.

About this role

<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>About the Role</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif;">Together.ai is looking for a Software Engineer to join the Customer Insights team — a great role for a full-stack or backend engineer who wants to grow into event-driven systems, analytics, and the customer visibility space. Customer Insights owns the customer-facing visibility layer of Together's Cloud: the historical analytics, activity history, audit logs, event timelines, notifications, and investigation workflows that help customers understand their activity and govern their AI workloads with confidence.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Every time a customer wants to know what happened, who acted, when it happened, and whether they need to act, they rely on the systems we build. Whether it's a developer checking their recent API activity, an enterprise team reviewing an audit trail, or an operator investigating an anomaly, we make that visibility clear and trustworthy — simple for everyday cases while providing robust, enterprise-grade capabilities for complex organizational needs. Our work turns today's fragmented visibility patterns into coherent product and platform foundations, and we're actively building toward the next generation of insight workflows that summarize activity, explain anomalies, and correlate events across surfaces for both human operators and autonomous agents.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">You'll own well defined pieces of work end-to-end, shipping work that lands in front of customers. You'll get guidance as you take on unfamiliar problem spaces, with plenty of room to grow toward more autonomy over time. We pair, review each other's code, and learn in the open - it's a strong environment to level up in.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Responsibilities</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Build and ship features for Together's Customer Insights platform, including customer-visible events, activity history, audit logs, timelines, notifications, and historical analytics and dashboards views.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Partner with Data Platform and Observability engineering teams to leverage Together’s core data stack and capabilities to build out Customers Insights data collection and processing systems.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Own well-defined pieces of work end-to-end, from implementation through testing and rollout</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Write and maintain critical-path backend and product code used by multiple teams and customer-facing surfaces.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Surface blockers early and collaborate with the team to work through them</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Help maintain the freshness, completeness, and correctness checks that keep customer-facing visibility systems trustworthy</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Requirements</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">2-5 years of experience building and operating large-scale distributed systems, product platforms, or customer-facing backend systems in production environments.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Good backend engineering skills in one or more of TypeScript, Go, Python, Java, C++, or similar production languages.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Genuine enthusiasm to learn event-driven systems, analytics pipelines, and the customer visibility space - deep prior experience isn't required, and we'll support you in getting there</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Developing data modeling instincts - comfort working with schemas, queries, and relational and/or non-relational data</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Writes clean, well-organized, well-tested code, and treats code review as a way the team grows together</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Comfortable owning scoped work and surfacing blockers early</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Curious, open to feedback, and willing to propose new approaches and make mistakes</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Nice to Have</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Interest in, or some exposure to, stream processing, data pipelines, notification systems, or analytical systems (this is a great team to learn them on)</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>About Together AI</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif;">Together AI is a research-driven artificial intelligence