Site Reliability Engineer II

About this role

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Backblaze</strong><br><br>Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About the Role</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are seeking a <strong>Site Reliability Engineer II (SRE II)</strong> to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Key Responsibilities</strong></span></h2> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Service Reliability &amp; Operations</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support the availability and durability of critical services across production environments.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor service health using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Participate in on-call rotations, incident response, and post-incident reviews to drive service improvements.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Follow established ITIL/OSS processes (incident, change, problem, and capacity management).</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Automation &amp; Tooling</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop automation for common operational tasks, reducing manual intervention and toil.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contribute to monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint,ELK).</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work with CI/CD pipelines, configuration management, and infrastructure as code tools (Terraform, Ansible, Jenkins).</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Write scripts (Bash, Python, Go, etc.) to improve system reliability and efficiency.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Collaboration</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with engineering, product, and operations teams to support resilient system design and operations.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist in capacity planning and disaster recovery exercises.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work with vendors and service providers to troubleshoot service issues and track SLA performance.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Document systems, share learnings, and help grow a reliability-minded engineering culture.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Continuous Improvement</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contribute to playbooks, runbooks, and operational documentation.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify recurring issues and propose long-term improvements.</span></li> <