Senior Value Engineer

About the company

Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.

About this role

<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.&nbsp;</p> <p>&nbsp;</p> <h2><strong>About the role:</strong></h2> <p data-start="146" data-end="540">As a <strong data-start="173" data-end="200">Senior Value Engineer</strong>, you will own the financial narrative behind Parloa’s most strategic enterprise deals by shaping how customers understand, quantify, and commit to the value of agentic AI. You’ll operate at the intersection of Sales, Solution Engineering, and executive stakeholders, turning AI capabilities into clear, defensible business outcomes.</p> <p data-start="542" data-end="792">This is your opportunity to shift conversations from features to impact by building CFO-grade business cases, influencing high-stakes decisions, and making Parloa one of the easiest partners to invest in through clarity, rigor, and value transparency.</p> <p>&nbsp;</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li data-start="826" data-end="1035"><strong data-start="826" data-end="863">Value Engineering &amp; Deal Support:</strong> Lead value engagements across the sales cycle, from early-stage value framing to late-stage deal support and post-live validation for strategic enterprise opportunities.</li> <li data-start="1037" data-end="1196"><strong data-start="1037" data-end="1067">Business Case Development:</strong> Build robust, CFO-grade ROI models that quantify impact across cost reduction, productivity, revenue, and customer experience.</li> <li data-start="1198" data-end="1375"><strong data-start="1198" data-end="1228">Executive Value Discovery:</strong> Facilitate value discovery sessions and workshops with senior stakeholders, translating strategic priorities into measurable financial outcomes.</li> <li data-start="1377" data-end="1546"><strong data-start="1377" data-end="1410">Value-led Selling Enablement:</strong> Develop frameworks, narratives, and tooling that enable Sales and Solution Engineering to lead confident, value-driven conversations.</li> <li data-start="1548" data-end="1702"><strong data-start="1548" data-end="1579">Strategic Deal Partnership:</strong> Support high-priority deals and lighthouse accounts by shaping value narratives for positioning, pricing, and expansion.</li> <li data-start="1704" data-end="1859"><strong data-start="1704" data-end="1730">Scalability &amp; Tooling:</strong> Translate field insights into repeatable models, benchmarks, and playbooks to scale value engineering across the organization.</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li data-section-id="1vth01y" data-start="1885" data-end="2025">5–8+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise SaaS or B2B environments</li> <li data-section-id="dt8q1g" data-start="2026" data-end="2174">Proven track record of owning ROI models and business cases that influenced €1M+ enterprise deals involving finance and procurement stakeholders</li> <li data-section-id="1tubt1y" data-start="2175" data-end="2310">Strong financial modeling expertise (e.g. NPV, IRR, TCO, payback), with the ability to build, defend, and adapt models in real time</li> <li data-section-id="2eslaz" data-start="2311" data-end="2426">Experience working in complex, multi-stakeholder enterprise sales environments with ambiguity and time pressure</li> <li data-section-id="vi67io" data-start="2427" data-end="2547">Strong executive presence, with the ability to translate complex analysis into clear, compelling business narratives</li> <li data-section-id="3ocj1p" data-start="2548" data-end="2666">Advanced Excel or Google Sheets skills for multi-scenario modeling, combined with strong presentation capabilities</li> <li data-section-id="gpjix8" data-start="2667" data-end="2803">High level of ownership and autonomy, with the ability to operate independently while partnering closely with cross-functional teams</li> </ul> <h2><strong>Our recruiting process:</strong></h2> <p>Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser</p> <h2><strong>Why Parloa?</strong></h2> <p>We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.</p> <p>At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.</p> <p>We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.</p> <p>Backed by leading global investors like General Catalyst, EQT Ventures, an