Senior Systems Engineer

About this role

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As a Senior Systems Engineer in our Managed Services team, you will be part of a highly skilled group supporting enterprise customers across diverse industries. You’ll be the technical escalation point for complex infrastructure issues; maintaining stability, driving improvements, and mentoring others in the team. Our offices are based in Perth, and the team are on customer site 4 days a week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work-life balance. What you’ll do At the moment, as Senior Systems Engineer you will be focused on: Providing Level 3 technical support across servers, storage, networks, and Microsoft environments. Managing incidents, problems, and service requests; ensuring timely resolution and customer satisfaction. Performing system maintenance, patching, upgrades, and configuration changes. Supporting project delivery and contributing to continuous improvement activities. Acting as an escalation point and mentor for junior engineers within the Managed Services team. We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders’ changing requirements. This can mean we evolve in our roles to meet those needs. What you’ll bring Required experience: • Proven experience in Level 3 support or senior systems engineering within managed services or enterprise environments. • Strong expertise across Windows Server, AD, Exchange, M365, VMware, and backup technologies. • Demonstrated ability to troubleshoot complex issues and implement solutions under time pressure. • Excellent communication skills with experience engaging with customers and technical teams alike. Nice to have: • Exposure to cloud platforms (Azure, AWS) and automation tools (PowerShell, scripting). • Certifications such as Microsoft, VMware, or ITIL. • Experience working in ITIL-aligned environments. • Familiarity with security and compliance processes. Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. Additional Requirements Australian Citizenship and ability to obtain Baseline or NV1 security clearance is mandatory. Requirements #LI-Hybrid