<p class="font-claude-response-body break-words whitespace-normal"><strong>Application Support Engineer (Site Reliability Engineer)</strong></p> <p class="font-claude-response-body break-words whitespace-normal"><strong>Location:</strong> USA<br><strong>Job Type:</strong> Full-Time, no visa sponsorship available</p> <p class="font-claude-response-body break-words whitespace-normal">Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.</p> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What You'll Do</h3> <p class="font-claude-response-body break-words whitespace-normal">As an Application Support Engineer, you will:</p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Be part of a global production operations team responsible supporting external facing web applications.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage incidents, perform root cause analysis, and implement preventative solutions.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Key Responsibilities</h3> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor and troubleshoot issues using observability tools like Splunk.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create, document, and iterate application monitoring including alerts and synthetic tests</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Investigate and expand functionality in Splunk to enable Splunk AI solutions.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create dashboards and capture metrics to improve visibility and performance.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Respond proactively to system alerts and customer complaints.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Apply industry best practices to support processes.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Participate in a planned on-call rotation.</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Qualifications</h3> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with AWS and/or Kubernetes architecture.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong ability to analyze logs and code to resolve Tier 2 issues.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in application-focused support engineering or SRE roles.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent written and verbal communication skills.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Background in DevOps and scripting (Python preferred).</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with ITIL practices, incident management, and documentation.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with disaster recovery, business continuity, and ServiceNow dashboards.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable working in Linux environments and shell scripting.</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Preferred Qualifications</h3> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bachelor's or Master's degree in Computer Science, Engineering, or related field.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Consulting experience and Agile methodology background.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proven ability to lead small to medium-sized teams.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Certifications: ITIL Foundation, AWS, Azure, or GCP.</li> <li class="font-claude-response-body wh