Paddle is a Merchant of Record payments and billing platform for software companies that handles checkout, subscriptions, taxes, compliance, licensing, in-app and web monetization, and integrates payment providers globally.
What do we do? Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally. The Role: We are looking for a Senior Solution Architect, ideally with relevant industry experience in payments, financial solutions , or subscription management, to help us achieve our ambitious growth plans. This is an exciting time for you to join- the Solutions Architect team has doubled in size in the past year and is continuing to accelerate its growth! Working as an expert within our Sales team, you'll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way. What you'll do: ● Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs ● Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers ● Build integration plans and sample code with sellers to assist them in implementing their own Paddle integration ● Support Account Executives on customer calls to help win new business ● Work with Account Managers to help our customers onboard and launch smoothly ● Act as a product expert, as well as communicating issues and feature requests to the Product and Engineering teams ● Contribute to public and internal documentation We'd love to hear from you if: ● You have proven experience in sales engineering or solutions architecture working with complex, enterprise level clients ● You have solid experience in various technologies, for example a mix of the below: ○ Full or partial stack development ○ Development frameworks for applications ○ Common API interfaces ○ Integration tools - ETLs, iPaaS, etc - or experience working with a built-in integration layer ● You have experience using and integrating APIs. ● You have (ideally) demonstrated expertise in payments, accounting practices, and/or subscription management. ● You have strong interpersonal and customer management skills that you developed in a customer-facing role. ● You have the ability to discuss technical concepts with both technical and non-technical audiences. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Exceptional Together Execute with impact Better than Yesterday We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.