Senior Software Engineer (Dev Platform)

About this role

<div class="content-intro"><p>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.</p> <p>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of <a href="https://www.inc.com/best-workplaces/2022">Inc’s Best Workplaces</a> and <a href="https://iterable.com/blog/inc-names-iterable-one-of-americas-fastest-growing-companies/">Fastest Growing Companies</a>, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on<a href="https://blog.wealthfront.com/announcing-2021-career-launching-companies/"> Wealthfront’s Career Launching Companies List</a> and has held a top 10 ranking on the<a href="https://wearegirlsclub.com/top-25-companies-where-women-want-to-work/"> Top 25 Companies Where Women Want to Work</a>.</p> <p>With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our<a href="https://iterable.com/culture/"> Culture</a> and<a href="https://iterable.com/company/"> About Us</a> pages. Let’s shape the future of customer engagement together!</p></div><p style="text-align: justify;">As a <strong>Senior Software Engineer on the Developer Platform Team,</strong> you will improve the platform foundations that Iterable engineers rely on to build, test, deploy, and operate services safely at scale. Your work will span the developer workflow end-to-end: from Scala, Bazel, and CI systems, through deployment workflows and self-service platforms, down to the Kubernetes and cloud infrastructure that make those experiences reliable in practice.</p> <p style="text-align: justify;">This is a hands-on senior engineering role for someone who is equally comfortable improving the inner loop for developers and owning the production platform systems behind it. You will lead high-leverage projects across build, test, deployment, and runtime infrastructure; drive work that reduces developer friction while improving reliability and cost efficiency; and partner closely with product engineering, infrastructure, security, and SRE to turn platform pain points into durable solutions.</p> <ul style="text-align: justify;"> <li>Own the developer delivery path end to end: Improve the systems engineers' use to build, test, package, deploy, and validate changes with confidence across local development, CI, and production rollout workflows.</li> <li>Lead shared engineering foundations: Evolve common libraries, build patterns, service templates, internal platform capabilities, and paved-path workflows that many teams depend on.</li> <li>Improve CI performance, capacity, and reliability: Drive improvements to build and test feedback loops, runner health, workload placement, and failure isolation so engineers get faster, more predictable results.</li> <li>Strengthen deployment and release infrastructure: Own and improve the control-plane systems that underpin delivery, including GitOps workflows, rollout orchestration, self-service deployment tooling, and the operational paths used to debug and recover production changes.</li> <li>Take ownership of platform runtime infrastructure: Help operate and improve the Kubernetes and cloud infrastructure that underpins the engineering workflow, including cluster behavior, node-pool strategy, workload scheduling, access patterns, and reliability guardrails.</li> <li>Turn recurring friction into durable leverage: Diagnose repeated failure modes across build, CI, deploy, and runtime systems, then solve them through automation, better defaults, observability, documentation, and platform product improvements.</li> <li>Use AI to accelerate platform engineering safely: Apply tools like Cursor, Claude, and agentic workflows to codebase migrations, CI triage, platform automation, and internal tooling development with strong verification and guardrails.</li> <li>Partner across engineering with senior ownership: Work closely with service teams and technical leaders to guide adoption, explain trade-offs, lead migrations, and make the paved path easier to use over time.</li> </ul> <h3><strong>What We're Looking For</strong></h3> <p style="text-align: justify;">We prioritize strong software engineering fundamentals, systems thinking, and the ability to own ambiguous, cross-cutting platform problems from diagnosis through rollout. You do not need to have used our exact stack, but you should be comfortable learning deeply, operating in shared production systems, and building tools and infrastructure that other engineers depend on every day.</p> <ul style="text-align: justify;"> <li>Strong software engineering fundamentals in Scala, Java, Kotlin, or another production language; able to read, modify, test, and review service code in a large shared codebase.</li> <li>Experience owning a developer platform or infrastructure systems, such as build platforms, CI/CD, deployment tooling, internal developer portals, Kubernetes platforms, or cloud runtime infrastructure.</li> <li>Strong working knowledge of build systems and delivery workflows; familiarity with Kubernetes, GitHub Acti