Senior Software Engineer (AI and Platform)

About this role

About Fetch Fetch is how modern pet parents give their pets the best care 🐶🐱. One pink app 🩷 for insurance, health, and care – easy, fair, and kinda fun. We've raised our Series A from Lightspeed and Airtree, customers love us (rated #1 by Choice Magazine!), and we're growing fast. We're looking for a sharp, ambitious engineer who's excited to build AI-driven products that improve pet health, streamline veterinary care, and help millions of pets live healthier lives. - Location: Sydney (Hybrid – Tue/Wed/Thu in-office) - Compensation: Series A salary + meaningful equity upside - Stack: TypeScript, React, Next.js, NestJS, GCP - Tooling: Cursor, Claude, and unlimited AI tools – no token limits Your role You'll work directly with product, design, and leadership to architect and ship high-impact features that drive measurable improvements in pet health outcomes and veterinary efficiency. You'll own technical decisions, mentor engineers, and set the bar for quality. - Ship real products that improve pet health and veterinary care - Build event-driven systems to manage pet health data, streamline vet workflows, and simplify pet parent interactions - Turn cutting-edge AI into reliable, production-ready features (guardrails, evals, monitoring) - Collaborate directly with vets, ops, and product teams to create meaningful, measurable improvements in pet health outcomes What you'll build - Real-time, event-driven architecture: Vet visits triggering health record updates, follow-up reminders, and actionable insights in minutes (not days) - AI-powered clinical workflows: Automating triage, symptom evaluation, summarisation, follow-ups, and personalised care recommendations - Reliable workflow engines: Robust, human-friendly systems with comprehensive audit trails, replayable decisions, and clear paths for humans-in-the-loop - Productionising AI: Turning fuzzy outputs into clear, safe decisions using structured outputs, verification, and targeted explainability - Data-driven AI evaluation loops: Labelled datasets, offline/online evaluations, regression tests, and ongoing monitoring so quality stays stable - Core domain models & platform primitives: Foundations (Pets, Health Records, Care Plans) that enable rapid, safe innovation About you You ship fast, smart, and reliably. You simplify complexity relentlessly, are comfortable making decisions quickly, and care deeply about creating impactful outcomes for pets. - 5+ years shipping impactful software at scale - Comfortable with TypeScript, React, Next.js, and GCP (or similar and quick to adapt) - Pragmatic builder – knowing when to scale and when to iterate quickly - You have great product thinking, and love to understand the user problem, challenge requirements, and push for outcomes over output - Obsessed with reliability, observability, and trustworthiness - Clear communicator, effective collaborator across teams - Strong backend foundations: highly scalable distributed systems with solid resilience processes and auditability of all automated decisions - Experience with event-driven architectures or workflow engines - Real-world production AI experience (structured outputs, evaluation loops, guardrails) - Bonus – experience in healthcare, veterinary, fintech or related industries What it's like here We're ambitious, collaborative, and genuinely enjoy building together. The Fetch team is smart, thoughtful, and kind – low ego, open, caring, and always supportive. - You'll be involved early in strategy. You're encouraged to give your opinion and debate with founders and the rest of the team - Weird is welcome. We value unexpected perspectives and people who think differently, so just be you - Unlimited AI tooling - no token limits or approvals needed. Just try things - Work on a product genuinely loved by tens and tens of thousands of pets, pet parents and vets - We're growing FAST. It's an exciting time to join and you'll directly impact the future of our products - We say "steward" not "owner" – the accountability is real, the language signals how we hold it And the perks: - Competitive Series A salary + meaningful equity - Hybrid working (3 days Sydney office, flexible WFH) - Latest MacBook Pro and a top setup - Two team retreats each year - Office dogs for cuddles and interruptions - Bean to cup coffee machine, unlimited fruit and snacks. Toblerone on-tap How to apply Apply via the link, along with a quick note highlighting (bonus points if you include a photo of your pet 🐾): - The most impressive system you’ve built (why it mattered, what was tough, lessons learned) - An AI feature you’ve shipped (how you evaluated success, guardrails, results) - What excites you about working at Fetch - Links to your shipped work (GitHub/portfolio)