Senior Site Reliability Engineer (AI)

About this role

<div class="content-intro"><h3>Strength in Trust&nbsp;</h3> <p><span data-contrast="auto">OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.</span><span data-ccp-props="{}">&nbsp;</span></p></div><p><strong><span data-contrast="none">The Challenge</span><span data-ccp-props="{"134233117":true,"134233118":true}">&nbsp;</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Own production services end-to-end, including reliability, scalability, and operational excellence</span><span data-ccp-props="{"201341983":0,"335551550":0,"335551620":0,"335559740":300}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Participate in on-call rotation and lead incident response</span> <strong>&nbsp;</strong></li> </ul> <p><strong><span data-contrast="none">Your Mission</span><span data-ccp-props="{"134233117":true,"134233118":true}">&nbsp;</span></strong></p> <p><span data-contrast="none">Engage and partner with various Engineering, Operations, and Product teams to design, deliver, and&nbsp;maintain&nbsp;a highly available&nbsp;and performant application platform. </span><span data-ccp-props="{"134233117":true,"134233118":true}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Collaborate with different functional groups to&nbsp;identify&nbsp;gaps, prioritize, and resolve issues </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Defining, implementing, and maintaining SLIs and SLOs aligned with customer experience.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Design and instrument SLIs such as latency, error rates, and availability across critical services</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Manage and enforce error budgets to balance system reliability with product&nbsp;feature&nbsp;velocity.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Improving alert quality by reducing noise and focusing on actionable, high-signal alerts</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Embed with product teams to review architectures and catch reliability risks early</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":259}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Share your knowledge and experience with the