Senior ServiceNow Engineer

About this role

<div class="content-intro"><h3><span style="color: rgb(0, 53, 142); font-family: helvetica, arial, sans-serif;">About Baringa&nbsp;</span></h3> <p>Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.</p> <p>The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.</p> <p>Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.</p> <p>Certified as a&nbsp;<em>Great Place to Work </em>around the world, Baringa has been recognised by the <em>Financial Times </em>in 22 categories of its UK Leading Management Consultants rankings, and by <em>Forbes </em>for four consecutive years as one of the World’s Best Management Consulting Firms.</p></div><h2><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 53, 142);"><span data-contrast="none">Our Technology and Cyber team are looking for an experienced&nbsp;</span></span><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 53, 142);"><span data-contrast="none">Senior&nbsp;</span></span><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 53, 142);"><span data-contrast="none">ServiceNow Engineer to join the team.</span>&nbsp;</span></h2> <p><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 53, 142);"><span style="color: rgb(0, 53, 142);"><strong>Please note, although this role is remote you do need to be based and have right to work within the UK</strong></span></span></p> <p>Baringa has grown so fast, and it continues to grow rapidly. Those new joiners keep on coming! We are a global function supporting the firm as it enters new markets. We are re-architecting and evolving our cloud-based business systems and infrastructure. We are on a mission to develop great technology products, deliver great services, and protect the trust our people and clients place in us. We have installed a new operating system for ourselves, and rebooted what was a corporate IT department into a corporate technology company, transforming the way we work.</p> <p>Now we are building for the next era of work. AI is becoming part of the fabric of how Baringa operates, and we are developing the products and platforms that will help colleagues find knowledge, act on insight, navigate complexity, and get work done with greater speed, quality, and confidence. Some of this will be visible through intelligent experiences and agentic systems. Some of it will sit beneath the surface: data products, workflow platforms, integrations, automations, cyber security, governance, and the architecture that makes all of it safe, scalable, resilient, and useful.</p> <p>So much to build on, so much to progress. So much to deliver. So much to play for!</p> <p>Do you know what though? We are going to do it. All of it and more. We have the support to drive change. We have the belief. We are going to do great things. Come and join us!</p> <h3><span style="color: rgb(0, 53, 142);"><span data-contrast="none">What you will be doing</span></span></h3> <p>As a Senior ServiceNow Engineer within the Operational Excellence team, you will play a key role in Baringa’s digital transformation. You will help drive iterative improvements to our platform and processes, while shaping your own remit, influencing how we work, and supporting continuous improvement across the function.</p> <p>You'll work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence, partnering with stakeholders across Technology &amp; Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives. The role offers broad exposure, significant responsibility, and the opportunity to make a lasting impact on how Technology &amp; Cyber operates. We operate on a configuration first, customisation last development model.</p> <ul> <li>System design, configuration, testing and support.</li> <li>Implementing ServiceNow standards as best practices.</li> <li>Working with Workflow Studio flows and integrations.</li> <li>Supporting our current stack as BAU – CSM, ITSM, FCM, WSD and more.</li> <li>Ability to define, document and implement technical requirements.</li> <li>Experience in integrations &amp; Service Graph Connections.</li> <li>Identify opportunities to automate business processes and end user experience in general.</li> </ul> <h3><span style="color: rgb(0, 53, 142);"><span data-contrast="none">Your skills and experience</span> </span></h3> <ul> <li>Certified System Administrator required.</li> <li>Certified Application Developer preferred.</li> <li>ITIL foundation certification is preferred.</li> <li>Experience in ServiceNow ITSM implementations and support.</li> <li>Additionally, experience in CSM and HRSD a huge plus.</li> <li>Well organised and proactive individual who is calm under pressure with the ability to problem solve.</li> <li>Experienced in working in an Agile environment with the ability to prioritise appropriately.</li> <li>Excellent soft skills