Senior Project Manager - Software Implementation

About this role

<div class="content-intro"><p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p></div><p><strong><span data-contrast="auto">Why project44?</span></strong><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">&nbsp;</span></p> <p><span data-contrast="auto">At project44, </span><strong><span data-contrast="auto">we believe in better.</span></strong><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">&nbsp;</span></p> <p><span data-contrast="auto">We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.&nbsp;</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">&nbsp;</span></p> <p><span data-contrast="auto">With our</span><strong><span data-contrast="auto"> Decision Intelligence Platform, </span></strong><strong><em><span data-contrast="auto">Movement</span></em></strong><strong><span data-contrast="auto">,</span></strong><span data-contrast="auto"> we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.&nbsp;</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">&nbsp;</span></p> <p><span data-contrast="auto">Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.</span></p> <p><strong><span data-contrast="auto">AI at project44</span></strong></p> <p><span data-contrast="auto">We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers.</span></p> <p><span data-contrast="auto">If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">&nbsp;</span></p> <p>&nbsp;</p> <p><strong>Senior Project Manager (Software Implementation)</strong></p> <p>We are looking for a Senior Project Manager to join our Customer Experience Team within Professional Services, working alongside Solutions Architects, CSM's, Sales, Technical Support, and Engineering to deliver a seamless implementation experience for our customers.</p> <p>In this role, you will be responsible for leading the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope, and on budget while maximizing customer satisfaction. You will partner closely with Solutions Architects, who will lead the technical design, while you drive governance, coordination, and delivery excellence across all phases of the project lifecycle.</p> <p>This role will primarily focus on strategic and complex customer implementations, often requiring in-region presence and specific language capabilities. As such, the Senior Project Manager may engage closely with local stakeholders and travel onsite occasionally to ensure successful delivery.</p> <p><strong>Key Accountabilities:</strong></p> <ul> <li>Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.</li> <li>Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.</li> <li>Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.</li> <li>Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.</li> <li>Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.</li> <li>Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.</li> <li>Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.</li> <li>Facilitate key project ceremonies, including: <ul> <li>Project kick-off calls</li> <li>Weekly status meetings</li> <li>Steering committees (when applicable)</li> <li>Go-live readiness reviews</li> </ul> </li> <li>Support testing phases (System Testing &amp; UAT) by coordinating timelines, stakeholders, and deliverables.</li> <li>Drive Go-Live planning and execution, including cutover coordination and post-launch validation.</li> <li>Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.</li> <li>Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).</li> <li>Contribute to process improvements, project management standards, and scalable delivery frameworks.</li> <li>Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.</li> </ul> <p><strong>Requirements &amp; Preferred Skills</stron