Senior Product Manager - Sports

About the company

Super.com is a Toronto-founded savings app that offers a $15 monthly Super+ membership providing hotel discounts, cashback, prescription discounts, cash advances, and credit-building tools.

About this role

<div class="content-intro"><p>We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.</p></div><p class="font-claude-response-body break-words whitespace-normal">Super Technologies is looking for a <strong>Senior Product Manager</strong> to lead one of our product teams and help achieve our vision of providing unique and entertaining betting experiences to customers around the world. You will join the wider Product Management department, working with the best talent to design and deliver industry-leading products that drive customer and business value in our Sports product. You will focus on providing customers with an innovative, engaging experience that drives customer perception and player retention.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What the role involves</strong></p> <p class="font-claude-response-body break-words whitespace-normal"><em>Customer and Competitor Insight</em></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead customer research, discovery, and the definition of customer value for our products</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Drive discovery and utilise customer feedback from multiple touchpoints across the organisation to build a picture of customer problems, opportunities, and behaviour</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Make data-driven decisions utilising customer research, behavioural, product, and commercial data</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work with Data Analysts to develop the reporting capabilities necessary to understand and measure customer behaviour</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Define what success looks like for the product and use data to measure it, taking responsibility for in-life measurement, testing, and iteration against success metrics</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain awareness of key competitors and monitor competitor offerings on an ongoing basis</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Execution</em></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Take ownership of the customer journey end-to-end, ensuring customer value is always the key priority for the team</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Identify and understand customer behaviour and needs to define hypotheses and requirements that shape suitable features and journeys</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create best-in-class product features and journeys that take the player experience to the next level</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work with Designers, Engineers, and stakeholders to define and deliver reliable, scalable solutions to customer problems</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate product launch plans with Marketing, Commercial, Operations, and Support teams</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop a deep knowledge of the Super product</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain awareness of regulatory compliance, GDPR requirements, and the legal positioning of the Sports Betting and Gaming industry and how these impact product features and requirements</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Influencing People</em></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Engage with stakeholders to understand their expectations and incorporate their feedback where appropriate</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Set the right expectations with stakeholders and effectively communicate status and progress on outcomes and deliverables</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Product Strategy and Roadmap</em></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Understand the overall strategic direction of the company and how your area relates to it</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build and maintain a roadmap that delivers on short-term and long-term objectives, aligned with overall company and product strategy</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Drive the roadmap from ideation and product discovery through to in-life product</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Prioritise initiatives based on customer value, business viability, and technical feasibility</li> <li 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