Senior Product Manager - AI

About this role

<div class="content-intro"><p>&nbsp;</p> <div class="p-rich_text_section">At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the&nbsp;<em data-stringify-type="italic">2025 Forrester Wave Report for SPM</em>,&nbsp;<em data-stringify-type="italic">2023 Ventana Research Revenue Performance Management (RPM) Value Index</em>,&nbsp;<em data-stringify-type="italic">Gartner Peer Insights</em>,&nbsp;<em data-stringify-type="italic">2024 Gartner SPM Market Guide</em>, and&nbsp;<em data-stringify-type="italic">G2.&nbsp;</em>Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Innovate with Purpose: Build impactful solutions for customers worldwide.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Join Excellence: Work in a diverse, collaborative, and innovative team.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Shape the Future: Lead in redefining revenue optimization.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Grow Together: Unlock your potential in a supportive environment.</strong></li> </ul> <div class="p-rich_text_section">Join us at Varicent—where your talent and ambition meet limitless opportunities for success!</div></div><p>&nbsp;</p> <p>&nbsp;</p> <h2>About Varicent</h2> <p>We are entering an exciting stage of growth as we expand our AI product team, backed by strong executive support and a clear AI vision. Our focus is on building practical, high-value AI capabilities that help customers reduce manual work, uncover insights faster, and improve operational decision-making.</p> <p>Our AI product team works on meaningful problems in a complex, high-impact domain, helping shape the next generation of AI capabilities and autonomous agents for enterprise customers. We also work within a modern product development lifecycle where you will have access to modern AI tools that support product discovery, research, rapid prototyping, analysis, documentation, and execution.</p> <p>If you are excited by the opportunity to help shape AI products in a proven enterprise software company with real customer problems, strong leadership commitment, and the tools to move quickly, Varicent is a great place to build.</p> <hr> <h1>Role Overview</h1> <p>As a <strong>Senior Product Manager, AI Adoption &amp; Customer Value</strong>, you will lead the <strong>1-to-n growth, adoption, optimization, and ongoing success</strong> of Varicent's AI portfolio.</p> <p>This is a senior individual contributor role responsible for ensuring Varicent's AI capabilities are not only launched, but trusted, adopted, and delivering measurable customer and business value. You will work closely with customers and internal teams to turn early product traction into repeatable adoption across Varicent's enterprise customer base.</p> <p>You will partner closely with Product, Product Operations, Engineering, Design, Product Marketing, Go-to-Market, Customer Success, Sales, Support, and customers to validate adoption patterns, identify friction, prioritize improvements, and scale successful AI capabilities.</p> <p>This role is ideal for a product leader who is passionate about AI, customer outcomes, product adoption, value realization, and helping enterprise customers adopt new capabilities in practical, measurable ways.</p> <hr> <h1>Key Responsibilities</h1> <h3>Own the AI Adoption &amp; Customer Value Strategy</h3> <ul> <li> <p>Own the end-to-end strategy for adoption, optimization, value realization, and scale across Varicent's existing and recently launched AI capabilities, agents, and product experiences.</p> </li> <li> <p>Define how AI products move from early traction to repeatable customer adoption, retention, and scalable growth.</p> </li> <li> <p>Prioritize adoption efforts based on customer value, business impact, usage signals, customer readiness, implementation complexity, and strategic importance.</p> </li> </ul> <h3>Lead Strategic Customer Adoption Programs</h3> <ul> <li> <p>Work directly with strategic customers to understand whether AI products are solving meaningful workflow pain points and delivering measurable value.</p> </li> <li> <p>Design and lead structured adoption programs that define customer goals, success criteria, feedback loops, adoption risks, rollout needs, and scale-readiness requirements.</p> </li> </ul> <h3>Define Adoption, Product Health &amp; Value Realization Metrics</h3> <ul> <li> <p>Define what successful adoption looks like across AI products alongside the AI Strategy Product Manager, including activation, engagement, usage quality, retention, workflow impact, and value realization.</p> </li> <li> <p>Partner with Product Operations, Data Science, Engineering, Customer Success, and Go-to-Market teams to establish dashboards, reporting, feedback loops, and product health measures that inform roadmap and adoption decisions.</p> </li> </ul> <h3>Synthesize Customer Feedback &amp; Adoption Insights</h3> <ul> <li> <p>Build strong customer relationships to deeply understand user needs, pain points, readiness, and adoption barriers.</p> </li> <li> <p>Represent the voice of the custom