Senior Product Manager

About this role

Team : Product Reports to : CTO & CPO Works closely with: CMO, Head of AI, UX Director, Engineering, Business development, Business intelligence, Clinical team, and genetic counselor. Why This Role Exists A mother notices that her two-year-old is developing differently than the children she sees on the playground. She brings it up at the next well-child visit. The pediatrician has fifteen minutes, a growth chart, a vaccine schedule, and a full waiting room. The concern is real and the visit is short, and what happens next depends almost entirely on how well that concern gets translated into something a clinical system can act on. That translation is our product. Family Health Checker lets the family prepare before the doctor visit — symptoms, photos, family history—and hands the clinician something structured instead of an incomplete story told from memory. Face2Gene receives the case information from Family Health Checker—it helps the clinician review the phenotype findings, contextualize symptoms and HPOs, consider relevant syndromes and genes — cutting the time needed to prepare the clinical documentation that a referral or a lab test order actually needs. There is a second, quieter failure this role exists to prevent. A health system agrees to a deployment in March, and by August nothing has been turned on, because nobody decided who sends the invitation before the visit or who acts on the output when it arrives. The product worked. The pathway never existed. Building and growing these products is the job. You will be the person who decides what our products do, what they are allowed to claim, how a clinical insight earns a clinician’s attention, and how a family moves from a first concern to a real next step. You will not do it alone—our clinical, medical, and technology teams are there with you—but you will own it in the product, every day. We are a small company, and that shapes the role in two ways. The surface is wide: you will touch the family experience, the clinician experience, deployment, and measurement, without a large product organization around you. In exchange you get the whole problem rather than a slice of it, and decisions that take a quarter somewhere else take a week here. Working with Our Clinical Team You do not have to be a clinician to do this job well. Our Chief Medical Officer, our clinical team, and our genetic counselor are the clinical expertise, and they are close at hand. What we need from you is the ability to take a clinical question to the right person, ask it precisely, listen carefully, and turn the answer into a product decision rather than a meeting note. A clinical background is genuinely welcome, and it will make parts of this easier. It is desired but not a requirement. Curiosity, care with detail, and a habit of checking rather than assuming will get you far. What You Will Own Face2Gene – Clinician Decision Support Clinical decision support layer: How the product helps a clinician understand why a case merits further review, referral, testing, follow-up, or reassurance, and how prioritized genes, syndrome considerations, and phenotype findings are presented for clinician review. Report credibility layer: Showing which inputs drove a finding—photo-analysis-AI supported phenotype signals, symptoms, developmental observations—with source tags a clinician can inspect. Skeptical-clinician language mode: Clinical, evidence-aware wording used when a parent-originated summary reaches a clinician, so the first impression is a structured case rather than an app result. Pediatrician speed mode: A workflow that fits within a short visit and does not require the clinician to be a geneticist. Family Health Checker – The Family Experience Parent-facing result language: Educational, useful without being alarming, and explicitly not a diagnosis. User guidance & safety: Photo guidance, consent moments, and managing points in the flow where a family is most anxious. Escalation messaging: Next-step language that clearly directs a family on what actions to take. Next-gen features: Help develop the next generation of visual-AI results, symptoms, and health history assessment. Pathway, Deployment, and Integration Family Health Checker to Face2Gene handoff: Turning what a family entered into a package a clinician can work from, rather than a consumer report a clinician has to re-enter. Share and open rates are a product problem, not a marketing one. Digital front door: Making Family Health Checker straightforward for a health system to send before visits, embed in a portal, deploy by QR code in a waiting room, and white-label. Integration surface: PDF and structured export, FHIR document exchange, single sign-on, and the Epic pathway—working with engineering on what we build and with the health system on what they configure. Non-code deployment factors: Who owns the invitation, who acts on the output, what the security and privacy review will ask for, and how a Phase 1 is scoped so it can be measured without disrupting a stretched team. Routing and documentation: Configurable next steps across pediatrics, developmental pediatrics, genetics, telehealth, testing, and follow-up, with referral packets, draft letters of medical necessity, ICD-10 support, and requisition readiness as drafts for clinician review and editing. Laboratory ordering: Integrations and buyer logic that go with lab orders (distinct from health-system buyer logic). Evidence, Quality, and Measurement Review representation: Representing product in clinical and regulatory review, user experience and usability testing, and AI model performance gates. Evidence standards: Defining the evidence bar for a claim before it appears in the product, and working with our AI and validation lead on what has to be measured before we can say something. Metrics & instrumentation: The metric tree from intake completion through clinician action to outcome capture, the instrumentation behind it, and dashboards a health