Plain provides an API-first customer support platform that consolidates chat, email, and collaboration channels into a single UI, syncing live product data, SLAs, metrics, and customizable in-product support actions.
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world’s most forward-thinking companies - like Cursor, Raycast, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works. We’re looking for a Senior Product Designer to join our team and help us define the next phase of support tooling. WHAT YOU'LL DO Design at Plain is about a lot more than pushing pixels in Figma, it’s about defining what support tooling should be. You’ll own problems end to end – from talking to customers, and coming up with new ideas all the way to tweaking animation easing curves in the front end. You will: - Work on everything from early feature ideation, designing, and shipping a feature through to building and launching a landing page to announce it to the world. - Work closely with the entire team, as well as our customers – in sketches and prototypes, Figma mocks and PRs on Github. You’ll get into the weeds and measure your designs on what is shipped, not what’s in Figma. - Help set the roadmap and priorities with the rest of the team. You’ll be the wide-angle lens of the team, interpreting customer feedback and your own experiences and gut and translating this into a coherent product vision. - You will define the design system that powers Plain. From iconography to colors and design tokens and components, you will make sure that Plain’s UI is built as a cohesive system. - You will iterate and work on design in the open and create a culture where anyone feels comfortable pitching product and UI ideas. This is a role for a senior or staff-level product designer. You should have a proven track record working for product-led companies, ideally in B2B SaaS, be as excited about UI details as you are about customer conversations, and be driven by impact above all. THIS IS A GREAT FIT IF YOU… - Feel comfortable taking ownership in ambiguity. You should be happy with a bit of chaos and adrenaline that comes from being in a fast-moving product team. - Want to be involved in every aspect of a new feature from planning and scoping right through to designing, building and sharing the story behind the work as it launches. - Love working on intricate, complex UI and sweating the details. - Are comfortable with HTML, CSS, and React. We don’t expect you to be an expert, but you should see code as a tool in your toolkit, feel comfortable opening PRs, and be able to work in close collaboration with engineers - Prefer working in the open and default to sharing early and often. You seek input from the team vs iterating on your own and presenting only your final design. THIS WON'T BE THE RIGHT ROLE IF YOU… - Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows. - Are looking to manage others. We're firmly looking for someone who, for now, wants to be an individual contributor. - Want a pure design role - you’ll be wearing many hats and get involved in all aspects of building a product and company. - Want a traditional product team set up, with a predictable roadmap, clearly scoped out tickets, a PM, and so forth - Expect all the perks of a big company. We’re a Series A startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.