Senior Platform Engineer @ PolyAI

About the company

PolyAI is an enterprise conversational AI platform that deploys lifelike voice agents to manage complex customer interactions.

About this role

<div class="content-intro"><p>^{<span style="font-family: helvetica, arial, sans-serif;"><span><a href="https://poly.ai?utm_source=prnewswire&amp;utm_medium=pressrelease&amp;utm_campaign=boilerplate&amp;utm_content=pressrelease" target="_blank">PolyAI</a></span> is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&amp;E, and UniCredit.</span>}</p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Your responsibility will involve:</strong>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Delivering production-ready, reliable, and scalable infrastructure on time}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Improving developer experience and define technical standards for the entire company}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Designing, deploying, and managing scalable, secure, and resilient cloud infrastructure on AWS and Azure.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Collaborating with engineering and security teams to define cloud architecture and implement best practices.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Automating cloud operations with infrastructure as code using tools such as Terraform.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Monitoring cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Optimising cloud resources for cost-efficiency while maintaining performance and security standards.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Engaging in incident response and troubleshooting efforts for cloud-related issues.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Staying up-to-date with the latest cloud technologies and trends, and providing recommendations for continuous improvement.}</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Minimum Requirements:</strong>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{5 years of relevant professional experience - preferably coming from a software engineering background.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Strong Python programming.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Experience with Kubernetes in production and containerisation.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Proven experience with CI/CD and release management - Azure DevOps or GitHub Actions preferable.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Hands-on experience managing a cloud production environment in AWS or Azure.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Infrastructure as Code (IaC) experience using Terraform.&nbsp;}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field or equivalent practical experience.}</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong>Preferred Requirements:</strong>}</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Proficiency in one of the following programming languages - Go, TypeScript/JavaScript.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Familiarity with ArgoCD and GitOps practices for continuous deployment.}</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-siz