Intercom develops a customer communications platform powered by AI agents that automate and personalize support interactions for digital businesses.
<div class="content-intro"><p><a href="https://fin.ai/">Fin</a> is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p> <p>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.</p> <p>Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.</p></div><h2><strong>What's the opportunity? </strong></h2> <p>At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.</p> <h2><strong>What will I be doing? </strong></h2> <ul> <li>Identify and solve team, organisational, and business automation and integration problems. </li> <li>Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.</li> <li>Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.</li> <li>Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.</li> <li>Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation</li> <li>Drive IT incident response in concert with other InfoSec and engineering teams</li> <li>Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar</li> <li>Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato</li> </ul> <h2><strong>What skills do I need? </strong></h2> <ul> <li>First and foremost, you <strong>must</strong> have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability <strong>are a plus</strong>.</li> <li>You have 7+ years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.</li> <li>You have a strong track record of coaching junior teammates and setting the bar for team standards.</li> <li>You have <strong>good knowledge</strong> of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!</li> <li>You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.</li> </ul> <h2><strong>Nice to have:</strong></h2> <ul> <li>You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.</li> </ul> <h2>Benefits</h2> <p>We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! </p> <ul> <li>Competitive salary and meaningful equity</li> <li>Comprehensive medical, dental, and vision coverage</li> <li>Regular compensation reviews - great work is rewarded!</li> <li>Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.</li> <li>Flexible paid time off policy</li> <li>Paid Parental Leave Program</li> <li>401k plan & match</li> <li>In-office bicycle storage</li> <li>Fun events for employees, friends, and family!</li> </ul> <p>*Proof of eligibility to work in the United States is required.</p> <p>MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. </p> <p>The base salary range for candidates within the San Francisco Bay Area is $142,000 - $237,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). </p><div class="content-conclusion"><p><strong>Policies </strong></p> <p>Fin has a hybrid working policy. We believe t