Senior IT Engineer (m/f/d)

About the company

Spryker is a Berlin- and New York–based enterprise commerce platform that supports modern B2B, marketplace, and self-service business models on a single, data-driven platform.

About this role

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>WHO IS SPRYKER?</strong></span><br><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Spryker was founded to address the limitations of rigid, monolithic commerce platforms by providing a modular, headless, and API-first solution. Our technology enables businesses to quickly build, scale, and customise digital commerce experiences across B2B, B2C, and marketplace models.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are trusted by industry leaders such as Ricoh, Siemens, Daimler, BOSCH, ZF, Hilti, and ALDI. Beyond technology, we offer unparalleled collaboration and co-innovation, working closely with our clients to achieve exceptional outcomes. This commitment makes us the partner of choice, even when compared to the largest competitors in the market.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Read more <a href="https://spryker.com/customer-overview/">happy stories from our customers</a> and see what is being said about us by the <a href="https://spryker.com/2024-gartner-magic-quadrant/">analysts</a>.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a <strong>Senior IT Engineer</strong>, you will help make sure Sprykees have the reliable technology, secure access, and responsive support they need to do their best work. You will combine hands-on technical expertise with ownership of IT support processes, endpoint management, identity and access, SaaS administration, and continuous improvement across our internal technology environment.</span><br><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://2770802.fs1.hubspotusercontent-na1.net/hubfs/2770802/98-images-used-outside-hubspot/02-job-ads/Copy%20of%20SPRYKER-9802.jpg" alt="" width="900"></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>THE ROLE</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a senior member of the internal IT team, you will be a trusted escalation point for complex technical issues and a proactive partner to teams across Spryker. You will support employees across their entire technology lifecycle, from onboarding and device provisioning through day-to-day support, role changes, and offboarding. Alongside resolving issues, you will improve the systems and processes behind our support service so that it scales with the company.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>You will:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Act as a senior escalation point for complex hardware, software, endpoint, identity, access, and connectivity issues, taking ownership through to resolution.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide high-quality technical support across the company, balancing fast incident resolution with a thoughtful, service-oriented employee experience.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own and continuously improve onboarding, offboarding, access-change, device-provisioning, and asset-management processes.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Administer and maintain macOS, Windows, environments, including endpoint configuration, device security, troubleshooting, and lifecycle management through MDM.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage identity and access processes across IdP, SSO, SAML, user accounts, groups, permissions, and application access.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support the administration and reliable operation of SaaS tools such as Google Workspace, , Atlassian, Slack, and other internal business applications.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain accurate, practical documentation for systems, support procedures, knowledge articles, asset records, and recurring solutions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Use scripting, automation, API’s, and AI-enabled approaches where they can make IT support more efficient, consistent, and scalable.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with stakeholders, vendors, and internal teams to evaluate, implement, roll out, and improve tools and services.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Contribute to IT security, compliance, and governance practices, including access reviews, device standards, lifecycle controls, and timely deprovisioning.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support IT projects such as tool im