Senior IT Engineer

About the company

1Password is an identity security company that offers an Extended Access Management platform for millions of consumers and 175,000+ enterprise customers.

About this role

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We are seeking a highly motivated Senior IT Engineer to join our IT Engineering — Device Infrastructure Services team. This role goes beyond technical execution, it requires a strong engineer with excellent project management skills, capable of guiding complex device infrastructure initiatives from concept to delivery. They’ll be responsible for driving endpoint management best practices, leading change management processes, and ensuring a seamless, thoughtful end-user experience in a fast-paced SaaS security environment. The ideal candidate is not only technically skilled in cloud-hosted endpoint management but also a strategic communicator who can collaborate effectively across teams, engage stakeholders at all levels, and advocate for scalable, secure, and efficient enterprise device solutions. They bring a strong user experience focus to everything they ship — from rollout design to end-user communication. This role reports to the Team Lead, IT Engineering. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: - 5+ years of technical work experience in an IT role, with 2+ years in an IT engineering or systems administrator role focused on cloud-first endpoint management - Experience with Infrastructure as Code (IaC) principles and CI/CD workflows applied to device management In an enterprise fleet at scale (500+ endpoints), meeting security benchmarks such as third-party patch compliance goals. - Demonstrated senior level experience with Apple MDM platforms e.g Iru - Hands-on experience designing and shipping automation with agentic or LLM-based components in an IT or device management context — and the judgment to know when existing tooling is the better answer. - Professional-level scripting abilities in Bash, as well as other shell scripts for endpoint automation and fleet operations - Hands-on experience implementing device trust principles including phishing-resistant authentication, conditional access, and endpoint compliance policies at scale Bonus points for: - Knowledge of IT change management and service management best practices (ITIL, etc.) - Global-level admin experience with Microsoft Intune - Ability to script in Powershell - Admin experience with 1Password Enterprise Password Manager (EPM) What you can expect: - Lead the planning and implementation of large-scale device infrastructure projects with broad impact across the organization - Drive IT Change Management initiatives related to endpoint management, software patching, and fleet operations - Manage and administer cloud-based Apple MDM platforms (Iru), including custom configuration profiles and advanced policy management - Apply AI tooling to real infrastructure problems (automated remediation, smarter alerting, reducing the manual toil that slows device ops) and have a hand in deciding where it goes next. - Own third-party software patching workflows that keep the fleet current with minimal disruption to employees - Approach all rollouts with a strong user experience focus. Phasing thoughtfully, communicating proactively, and designing for minimal disruption - Contribute to designing and implementing best practices, policies, and procedures for the Device Infrastructure Services team - Build relationships with key stakeholders across the organization - Be available for occasional 24/7 on-call shifts to ensure uninterrupted support and resolve incidents. USA-based roles only: The annual base salary for this role is between $117,000 USD and $164,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $103,000 CAD and $144,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and ma