Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together! The Opportunity As a Senior IT Engineer, you will serve as a Tier 3 escalation point, providing technical support for local and global end-users while managing, monitoring, and securing our cloud, hybrid, and local infrastructure. You will own critical enterprise systems, automate workflows, and drive continuous improvement across IT operations and infrastructure projects. Key Responsibilities Core Infrastructure & Active Directory Administer, maintain, and monitor hybrid identity and global Active Directory environments (Azure AD/Entra ID, GPOs, DNS, DHCP, Sites & Services, and AD replication). Manage, monitor, and provision local and cloud infrastructure services (AWS, WorkSpaces, EC2). Microsoft 365 Tenant & Security Management Maintain overall M365 tenant configuration, health, and security compliance. Administer M365 workload services including Exchange Online (mail flow, retention), SharePoint Online (permissions, sharing), OneDrive, Teams (calling plans, policies), Intune (device deployment, Autopilot), and Defender/Purview (DLP, Conditional Access). Develop PowerShell scripts and utilize Power Automate and Graph API for workflow automation and reporting. Operations, Support & Engineering Act as Tier 3 support and escalation point for help desk incidents covering local, remote, and global end-users. Support and maintain endpoint operating systems (Windows, macOS, Linux) and meeting room collaboration hardware (Logitech Tap, Poly). Maintain ownership of enterprise applications (Jira, Confluence). Own and lead infrastructure and software projects, adhering to configuration and change management policies. Proactively create knowledge base documentation and identify opportunities for IT process improvements. Requirements Technical Skills & Experience 5+ years managing Microsoft 365 enterprise environments (Exchange Online, SharePoint, Teams, Intune). Deep technical expertise in hybrid Active Directory, Azure AD Connect, SSO, MFA, Conditional Access, and identity protection. Hands-on experience supporting Windows, macOS, and Linux Server environments. Advanced scripting ability using PowerShell and Bash for system administration, reporting, and bulk operations. Cloud proficiency in AWS services (EC2, WorkSpaces) and Azure platforms. Solid understanding of compliance tools (DLP, eDiscovery, audit logs) and endpoint security management. Personal Attributes & Soft Skills Communication & Support: Outstanding written and verbal communication skills; ability to interact effectively with both technical teams and non-technical end-users. Problem Solving & Proactivity: Strong analytical, troubleshooting, and abstract problem-solving capabilities with a drive to continuously improve support processes. Teamwork & Adaptability: Ability to collaborate across global teams, prioritize tasks under pressure, and manage changing workloads independently. Fluent in oral and written English (additional languages a plus). Occasional work outside standard business hours may be required. The wonderful world of XR Impactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe! Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let's build the future, together.