Senior FX Product Manager - Hedging Conversion

About the company

Ebury is an SME-focused cross-border payments platform.

About this role

<div class="content-intro"><p>Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.</p> <p>If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.</p></div><p><span style="text-decoration: underline;"><strong>FX Senior Product Manager - Hedging conversion</strong></span></p> <p><strong>Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week</strong></p> <p>As Ebury scales globally, we are evolving from a delivery-led organisation into a<strong>&nbsp;platform-led product</strong>&nbsp;company - building shared foundations that allow teams to move faster, operate safely in regulated environments and deliver high-quality client experiences across channel</p> <p><strong>The Opportunity</strong></p> <p>We're looking for a <strong>Senior Product Manager</strong> to own one number: the share of Ebury's clients who convert into hedgers — and to build the journeys, workflows and decision tools that get them there.</p> <p>Ebury has a real hedging business. Thousands of clients already hedge with us, they're our most valuable and stickiest, and Hedge works. The problem isn't proof of concept — it's rate. For every client who converts, several more carry the same currency exposure, would benefit from the same forward, and never get there.</p> <p>Here's the honest reason why. Hedging isn't a product you sell; it's a conclusion a client reaches once they can see what their international business is actually exposed to. Today that seeing happens in a CPM's head and a spreadsheet, one client at a time. The client can't see their own exposure clearly, the CPM can't see it at scale, and so the conversation that should be obvious either happens late or never happens at all.</p> <p>This role builds the layer that changes that: guided journeys and lifecycle workflows that carry a client from unaware exposure to a first hedge to a standing policy — and the decision tools that let both the client and their CPM understand the client's international business well enough to make the right call, not just the next call.</p> <p>You'll sit at the intersection of product, data, and commercial, working closely with:</p> <ul> <li>CPMs and Sales teams who convert clients today</li> <li>Data and Analytics</li> <li>Design and Engineering</li> <li>Compliance and Risk</li> <li>Clients directly</li> </ul> <p><strong>What you’ll do</strong></p> <p>You will own the end-to-end conversion journey into hedging, backed by a dedicated squad of developers, including:</p> <p><strong>Journeys &amp; Lifecycle Workflows</strong></p> <ul> <li>The path from spot client → Hedge-active → policy client, and every drop-off point along it</li> <li>Guided, staged journeys rather than one-off prompts: the right message, to the right client, at the moment their exposure is real to them</li> <li>Triggered workflows off real events, a new currency pair, a large invoice, a rate move against them, a forward maturing</li> <li>Understanding what separates the clients who convert from the ones who don't, and building for the difference</li> </ul> <p><strong>Decision Tools for Clients</strong></p> <ul> <li>Showing a client what their international business is actually exposed to, in their own numbers and their own currencies</li> <li>Exposure views, scenario and impact modelling, MTM and forward comparisons a finance lead can act on without training</li> <li>Turning "should I hedge?" into a question the client can answer for themselves, with confidence</li> <li>Balancing honesty about risk against simplicity of decision, the goal is a well-made decision, not a sold one</li> </ul> <p><strong>Tooling for CPMs</strong></p> <ul> <li>Giving CPMs a portfolio-level view of client exposure, trades and performance, so they know who to talk to and what to say before the client asks</li> <li>Surfacing the signals that make a conversation timely: unhedged exposure, changing trade patterns, policy lapses</li> <li>Learning from the conversations that already convert clients, and productising them</li> </ul> <p><strong>Repeat Hedging &amp; Policy</strong></p> <ul> <li>Turning a first hedge into a second and a third</li> <li>Moving clients from ad-hoc trades onto a standing hedging policy they run every month</li> <li>Statements, notifications and review moments that build the habit and prove the value after the fact</li> </ul> <p><strong>Experimentation &amp; Measurement</strong></p> <ul> <li>A cadence of A/B tests across the journey, not a feature backlog</li> <li>Reading results honestly, including the ones that kill your own ideas</li> <li>Building the measurement so conversion, and what's driving it</li> </ul> <p><strong>What success looks like (12-18 months)</strong></p> <ul> <li>Spot-to-hedger conversion rate is measurably higher, and you can attribute the lift</li> <li>A meaningful share of new hedgers convert through product journeys rather than a CPM conversation</li> <li>CPMs work from exposure signals in a tool instead of instinct and spreadsheets, and cover more clients as a result</li> <li>Clients can articulate their own FX exposure — and clients who hedge once come back without being called</li> <li>More hedgers move onto hedging policies rather than trading ad hoc</li> <li>Product — not people — becomes the primary driver of hedging conversion</li> </ul> <p><strong>What makes this role hard</strong></p> <ul> <li>You're changing behaviour, not shipping features. The instrument already exists and works; the reason more clients don't use it is understanding, trust and habit.</li> <li>It's a two-sided problem. Clients and CPMs need different views of the same truth, and bu