Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.
<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. </p> <h2><strong>About the role:</strong></h2> <p>As a <strong>Senior Forward Deployed Engineer </strong>at Parloa, you’ll be on the front lines of enterprise AI adoption — delivering cutting-edge technology into some of the most complex environments in the world. This is your opportunity to lead end-to-end deployment projects from an engineering perspective — not just implementing what exists, but engineering what’s required to make it succeed at enterprise scale.</p> <p>FDEs are our in-field product engineers. You will build what doesn’t yet exist, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first — you’ll be building, debugging, and engineering solutions directly in the field. What you ship not only makes deployments succeed, it also defines how customers experience Parloa and shapes what our product becomes.</p> <p>This is not about maintenance. This is about engineering what makes it work in production, under real-world enterprise constraints, at speed and scale.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li><strong>Own deployment engineering projects:</strong> Lead the technical execution (incl. product engineering) of Parloa’s deployments inside large, complex enterprise environments</li> <li><strong>Design for scale and resilience:</strong> Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security</li> <li><strong>Engineer solutions where none exist:</strong> Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements</li> <li><strong>Work across systems & stacks:</strong> Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery</li> <li><strong>Partner with enterprise teams:</strong> Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes</li> <li><strong>Guide and mentor others:</strong> Collaborate with and provide technical guidance to more junior in-field engineers</li> <li><strong>Influence at senior levels:</strong> Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility</li> <li><strong>Debug under pressure:</strong> Rapidly unblock issues in mission-critical environments and ensure customer success.</li> <li><strong>Shape the product:</strong> Act as the feedback loop between the field and our core engineering teams — turning deployment learnings into platform evolution</li> <li><strong>Deliver long-term impact:</strong> Work closely with Deployment Strategists to ensure scalable architectures and durable customer value</li> </ul> <h3><strong>Our Tech Stack: </strong></h3> <p>Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, MCP</p> <h2><strong>Who you are:</strong></h2> <ul> <li>7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering roles with direct customer impact</li> <li>Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments</li> <li>Strong technical depth across backend engineering, infrastructure-as-code, Kubernetes/cloud platforms, APIs, and databases - with proven experience in systems design and the ability to go hands-on in production systems</li> <li>Ability to operate independently in ambiguous, high-responsibility settings, especially when deploying live to enterprise systems</li> <li>A builder’s mindset with bias for action, creativity under pressure, and an obsession with making things work in the real world</li> <li>Degree in Computer Science, Engineering, or related technical field</li> <li>Native or near-native Spanish language skills and professional fluency in English</li> <li><strong>Strong plus:</strong> Experience building or integrating AI/LLM-powered systems (e.g., embedding agent workflows, vector databases, prompt orchestration)</li> </ul> <h2><strong>Our Recruiting Process:</strong></h2> <div> <p>Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser<br><br></p> <h2><strong>Why Parloa?</strong></h2> <p>We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.</p> <p>At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the stan