Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

About this role

<div class="content-intro"><p>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</p> <p>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</p> <p>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</p> <p>At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</p> <p>&nbsp;</p> <p><strong>How we work at Aircall</strong>:&nbsp;We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</p> <p>&nbsp;</p></div><p><strong><em>The embedded technical partner for a focused portfolio of Aircall's most strategic global accounts, driving agentic AI adoption use case by use case, in lockstep with Key Account Managers, from a first deployed use case to platform-wide expansion.</em></strong></p> <h4><strong>About the Team</strong></h4> <p>Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.</p> <p>Within that team, this is a senior, Key Accounts–focused role for someone who wants to go deep rather than broad — embedding with a portfolio of Aircall's most strategic global customers and growing agentic adoption inside each one over time. It sits at the intersection of technical consulting, project leadership, and AI adoption strategy. <em>You don't need to be a full-time software engineer, but you should be fluent in APIs, highly confident leading complex technical engagements, and credible in the room with senior customer stakeholders.</em></p> <h4><strong>About the Role</strong></h4> <p>As a Senior Forward Deployed Engineer for Key Accounts, you are the embedded technical owner for a portfolio of Aircall's highest-value global customers. You don't run a deployment and move on — you stay with the account, building a long-term agentic roadmap alongside the Key Account Manager (KAM).</p> <p>You land a first high-impact use case, prove value fast, then systematically expand the footprint use case by use case until Aircall's AI Agents are woven through the customer's core workflows. This is a high-autonomy role: you set the technical strategy for your accounts, you're trusted in the room with customer leadership, and you act as the connective tissue between the customer, the KAM, Product, and Engineering.</p> <p><em>Please note, this is not a software engineering role. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, Professional Services, and Product Ownership</em></p> <p><strong>What you'll do</strong></p> <ul> <li><strong>Own a sustained, embedded relationship</strong> with each account in your portfolio — you are the customer's go-to technical authority on agentic AI, not a project resource who rotates off once a deployment ships.</li> <li><strong>Partner directly with the Key Account Manager</strong> on a joint account plan: the KAM owns the commercial relationship and quota; you own the agentic use-case roadmap and technical execution; together you build and drive the pipeline of expansion use cases.</li> <li><strong>Land the first use case fast, then expand</strong> — deploy an initial high-value workflow, instrument the outcome, and use proven value to open the next use case and the next buying centre within the account.</li> <li><strong>Run an evergreen use-case discovery cadence</strong> — continuously surface, qualify, and prioritise new automation opportunities across the customer's teams, so there is always a next use case in flight.</li> <li><strong>Serve as the customer's trusted advisor on agentic strategy</strong> — map their AI roadmap 6–12 months out, not just the deployment in front of you, and keep Aircall positioned as the platform of record.</li> <li><strong>Lead discovery and solution-design sessions</strong> with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.</li> <li><strong>Design, build, and deploy integrations</strong> using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.</li> <li><strong>Configure and optimise the AI Agent</strong> — defining intents, prompts, actions, guardrails, and performance metrics tailored to each account's workflows.</li> <li><strong>Manage complex, cross-functional deployments</strong> — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.</li> <li><strong>Collaborate with Engineering</strong> to validate technical feasibility, resolve blockers, and feed field learnings back into the