Senior Enterprise System Engineer

About this role

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a Senior Enterprise Systems Engineer you will lead various projects, own a variety of technology solutions, and manage and improve the systems and tools that our employees use daily. This role will require a mix of software engineering and systems engineering skills, as you will select, build, and operate the applications and services that enable our employee productivity. Our Workplace Platforms team supports a broad range of SaaS services, including many of the tools our employees use daily. Some of these include Google Workspace, Slack, Atlassian, AI productivity tools, MDM platforms and a variety of other solutions. What you'll do: - Design and implement modern workplace technology solutions that meet the specific needs of our employees, enhancing their productivity and collaboration. - Define and lead large-scale projects related to employee productivity - Be a relentless advocate for automation. Continuously hunt for opportunities to eliminate manual work through tool building and process automation. - Break down large pieces of work, guide design and technical / implementation choices and influence the roadmap within your team. - Build relationships with other engineering teams and internal stakeholders and identify collaboration opportunities. - Maintain and operate robust and reliable technology services and develop and maintain business continuity plans to ensure seamless operations during disruptions. - Participate in developing and refining operational metrics, enhancing systems for monitoring service health and performance. - Develop and maintain deep technical expertise in specific areas relevant to workplace technology (e.g., collaboration/productivity technology, security, identity etc) - Provide expert guidance and troubleshooting for complex technical issues related to supported platforms. Required Experience: - Expert level experience supporting cloud based and SaaS applications, including Google Workspace, Slack, Atlassian products etc - Strong experience with public cloud providers (AWS, GCP, Azure) - In-depth knowledge of various IT systems including email, document storage, networking, identity, device management, VDI - Expert level knowledge of and the ability to perform advanced troubleshooting on browser based applications - Experience writing web-based applications or automating tasks in any language, and an interest in learning (Go, Python, Node/JavaScript, TypeScript, React) - In-depth knowledge of best practices around data security and identity management - Strong documentation skills with an eagerness to teach others Nice to have - Knowledge of the Google Workspace Developer tools including Apps Script and Google Workspace APIs - An interest in GenAI tools that can increase employee productivity - In-depth knowledge of various IT systems including email, document storage, networking, identity, device management, VDI, RooDoc Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.