About SugarAI SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference. Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you. Where You Fit In We're hiring a Senior Designer – Research/Corpus Focus to join our design team as a designer-first practitioner who also brings the research depth our team is actively building toward. Like every senior designer here, you'll be embedded on a sprint team — owning discovery, flows, prototyping, and UI craft end-to-end. What makes this role distinct is that you're the person the team turns to when a decision needs real evidence behind it, not just a fast assumption. You'll also be the primary owner of our design corpus: the structured, evidence-backed documentation that captures design decisions, product knowledge, and classification rationale, and that the design agents this team builds and maintains depend on to operate correctly. We're not looking for a PhD-level researcher who produces comprehensive studies over many months. We're looking for a designer with a genuine passion for research who knows how to get to a defensible answer in days or weeks — and who wants to work somewhere that actually values that instinct rather than treating it as a speed bump.