Senior Data Scientist - AI Research & Reliability 

About this role

<div class="content-intro"><p>Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.</p> <p>At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.</p></div><p>Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit<a href="http://www.gong.io"> http://www.gong.io</a>.</p> <p>At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.</p> <p>As a <strong>Senior Data Scientist</strong> on the AI Research &amp; Reliability team, you will be a driving force in shaping the future of Gong AI. You will act as a technical leader, working with cutting-edge LLMs, NLP, and machine learning to tackle our most ambiguous and complex customer problems. Working alongside Product, Engineering, and Data Scientist, you will spearhead the architecture, evaluation, and deployment of enterprise-grade AI capabilities at scale, while elevating the technical standards of the team.</p> <p><strong>You'll Own</strong></p> <ul> <li><strong>The AI Technical Strategy: </strong>Lead the AI product lifecycle by partnering deeply with Product and Engineering to translate complex business needs into scalable, state-of-the-art AI solutions. Define the overarching AI approach, agent architectures, success metrics, and long-term technical vision before implementation.</li> <li><strong>Advanced Agentic Systems: </strong>Architect, build, and optimize complex sub-agents, tool-use mechanisms, retrieval systems, and memory architectures that power Gong AI Agents. Establish industry-leading evaluation frameworks and benchmarks to rigorously measure and continuously improve workflow reliability.</li> <li><strong>Conversational Intelligence at Scale: </strong>Pioneer new NLP- and LLM-based methodologies to analyze massive, unstructured conversation datasets. You will design approaches that capture the deep intent, nuance, and strategic signals within human interactions.</li> <li><strong>Production-Grade Model Engineering: </strong>Architect highly robust and scalable Python pipelines. Set the standard for creating proprietary datasets, training/fine-tuning models, and integrating LLM-powered solutions into production environments serving millions of critical customer interactions.</li> </ul> <p>&nbsp;</p> <p><strong>You'll Solve</strong></p> <ul> <li><strong>Complex Business Context Reasoning: </strong>Designing AI systems that can autonomously reason over vast, unstructured data spaces—combining conversations, CRM signals, and diverse data sources to uncover high-level insights and drive executive decision-making.</li> <li><strong>Architecting Intelligent Agent Experiences: </strong>Solving the hardest architectural challenges around long-term memory, multi-step reasoning, retrieval accuracy (RAG), and deterministic evaluation to ensure Gong AI Agents deliver flawless, context-aware assistance.</li> <li><strong>Extracting Actionable Intelligence: </strong>Pushing the boundaries of applied NLP and LLMs to understand deep customer dynamics, foresee market trends, and transform raw, noisy conversations into structured, actionable intelligence across the customer lifecycle.</li> <li><strong>Advancing Applied AI Innovation: </strong>Leading experimentation with state-of-the-art AI approaches (advanced RAG architectures, parameter-efficient fine-tuning, complex agentic workflows) to solve novel product challenges and drastically improve AI quality and reliability.</li> </ul> <p><strong>You'll Impact</strong></p> <ul> <li><strong>Global Sales Transformation:</strong> The foundational AI architectures you build will directly empower thousands of enterprises, fundamentally changing how revenue teams operate, strategize, and close deals.</li> <li><strong>Strategic Innovation to Implementation:</strong> You will bridge the gap between academic/bleeding-edge NLP developments and enterprise application, translating complex research into high-quality, scalable code that maintains Gong's position as an AI industry leader.</li> <li><strong>Technical Le