Senior Data Scientist (AI Deployment)

About this role

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHAT YOU'LL DO</strong></p> <p>As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:</p> <ul> <li>Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration</li> <li>Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components</li> <li>Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms</li> <li>Contribute to shaping BrazeAI product strategy and roadmap through customer-facing insights and technical expertise</li> <li>Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success</li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li>Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred</li> <li>Experience: Strong experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred</li> <li>Strong technical expertise: proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment</li> <li>Engineering best practices: you write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions</li> <li>Nice-to-have skills: experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL, and pipeline optimization, or reinforcement learning algorithms</li> <li>Customer collaborator: comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value</li> <li>Entrepreneurial problem-solver: you identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions</li> <li>Continuous learner: you stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow</li> <li>Clear communicator: able to explain complex technical ideas persuasively to both technical and non-technical audiences</li> </ul> <p>#LI-Hybrid</p><div class="content-conclusion"><div class="p-rich_text_section"> <p><strong>WHAT WE OFFER<br></strong></p> <p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </em><a href="https://www.braze.com/company/careers/how-we-hire#benefit-section"><em>here</em></a><em>. More details on benefits plans will be provided if you receive an offer of employment.</em></p> <p>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p> <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp;</li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> <p><strong>ABOUT BRAZE<br><br></strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Br