Senior Business Process Architect, Marketing & Automation

About the company

Vinted is a second-hand marketplace that connects buyers and sellers and operates integrated logistics and payments services.

About this role

<div class="content-intro"><h2><strong>Brief info about Vinted&nbsp;</strong></h2> <p data-renderer-start-pos="1"><span data-sheets-root="1">Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. <br>The Vinted Group is made up of three business units that support this mission:<br><br><strong><a href="https://careers.vinted.com/marketplace" target="_blank">Vinted Marketplace</a></strong> is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.<br><br><a href="https://careers.vinted.com/vintedgo" target="_blank"><strong>Vinted Go</strong></a> enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.<br><br><a href="https://careers.vinted.com/vintedpay" target="_blank"><strong>Vinted Pay</strong></a> is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.<br><br>Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.&nbsp;</span></p></div><h2><strong>Information about the position&nbsp;</strong></h2> <p>We want to scale our marketing operations by building a smart automation and artificial intelligence ecosystem. But we know that automation only works if the logic behind it is flawless. That’s why we’re looking for a business process architect who can own the discovery, prioritisation, and adoption of our Agentic AI roadmap.</p> <p>Marketing at Vinted is a mix of data-driven modelling, like media forecasting and marketing mix models, and creative collaboration with external agencies and production studios. In this role, you’ll act similarly to a product manager. You’ll deeply investigate these processes, simplify them, and design the logical environments where autonomous AI agents can execute workflows without getting stuck.</p> <p>This is a high-ownership, client-facing role. You’ll partner directly with our marketing stakeholders to discover opportunities, and collaborate closely with our engineering team to turn blueprints into production code. While a background in marketing is a plus, it isn’t a blocker. If you bring world-class logic, an understanding of code, and a passion for Agentic AI, we’ll help you learn the domain.</p> <h2><strong>In this position, you’ll&nbsp;</strong></h2> <ul> <li>Own the product discovery roadmap and prioritisation for our marketing automation and Agentic AI initiatives, collaborating with the automation lead to present technical roadmaps for sign-off.</li> <li>Conduct deep-dive discovery into marketing processes, identify inefficiencies, and propose logical solutions that include a technical deep dive into data flows and system impacts.</li> <li>Hand over your process designs to our engineering team, partnering with them during their technical discovery phase to agree on the final solution before anything is shipped.</li> <li>Design robust error-handling and fallback loops, deciding exactly how an AI agent or system should respond when an input is wrong or data is missing.</li> <li>Build and maintain simpler end-to-end automations directly in n8n using ready-to-use nodes to fast-track value without using core engineering resources.</li> <li>Own the adoption phase of every project you launch, running business QA, training marketing teams, and tracking metrics to prove the tool solves the problem and saves time.</li> <li>Maintain a centralised library of technical documentation and process maps so our team can reuse logic modules across different projects.</li> </ul> <h2><strong>About you&nbsp;</strong></h2> <ul> <li>You’ve spent three or more years working as a business process analyst, systems analyst, technical business analyst, or in a product management role focused on operations.</li> <li>You have some development or coding experience. You don’t need to write production code here, but you can look under the hood, understand APIs and JSON payloads, query databases with SQL and comfortably participate in engineering deep dives.</li> <li>You love product discovery and working closely with business stakeholders. You know how to listen to a colleague's manual process, strip away the noise, and isolate the core business problem.</li> <li>You love logical process mapping and flowcharting. Whether you use formal BPMN 2.0 or structure your own clear maps in Miro or Lucidchart, your diagrams account for exceptions, gates, and fallback loops.</li> <li>You have a strong understanding of Agentic AI systems. You understand how autonomous agents operate and can actively contribute to the design of our broader automation architecture.</li> <li>You speak and write fluent English, with excellent communication skills that allow you to act as the perfect bridge between creative stakeholders and technical engineers.</li> </ul> <h2><strong>Work perks&nbsp; </strong></h2> <ul> <li data-stringify-indent="0" data-stringify-border="0">The opportunity to benefit from our share options programme</li> <li data-stringify-indent="0" data-stringify-border="0">25 working days of holiday</li> <li data-stringify-indent="0" data-stringify-border="0">Access to all the tools &amp; tech needed for work</li> <li