Nelly is a Berlin-based GDPR-compliant SaaS platform that digitizes patient intake, e-signatures, appointment booking, invoicing and payments including card readers, and integrates with practice management systems.
We’re looking for a highly ambitious product person to own Nelly’s Billing Agent – our core AI product that automates consultation documentation and billing for German practices and directly drives practice automation & revenue. This role is for a top-tier, high-agency PM who wants full ownership: from user discovery in the practice to AI design, launch, and commercial impact. About Nelly We are building the AI-Driven Financial Operating System for European healthcare, solving the biggest challenges for patients and practices. We create what no bank or software platform can handle. Our all-in-one platform transforms chaotic administrative processes into intelligent, automated workflows, from patient care to billing to next-generation payments. Because we truly believe: healthcare should be less about paperwork and more about people. Why? Because Europe is facing a massive shortage of medical professionals. And if we don't rethink the way practices work, the system won't be able to keep up. With our Series B funding of over €50 million from world-class investors, we are turning our vision into reality. What to expect: We work with the best team, which is why we give everything together every day. We believe in Talent Density, because exceptional people make everyone around them better. At Nelly, we move fast and expect everyone to keep up. Stagnation isn’t an option, which is why we invest heavily in growth. AI isn't a nice-to-have at Nelly. We expect you to use it every day and give you everything you need to do so. You get trust and ownership and we expect you to speak up, even when it's uncomfortable. Joining us, you will - Own strategy & roadmap for Billing Agent: translate global product strategy and business goals into a clear, outcome-driven roadmap that maximizes practice time savings and revenue, while building compounding products with other automation teams at Nelly - Own the product lifecycle from discovery to launch: synthesize customer feedback, data, and market & technology trends into prioritized decisions that balance quick wins with strategic bets - Sharpen the core Billing Agent experience while running new bets like a high-intensity PMF lab → form hypotheses, ship, measure, iterate fast, and make hard trade-offs between scope, speed, and quality - Visit practices and work on-site with dentists and dental assistants (ZFAs/ZMVs) to deeply understand workflows and build effective vertical AI - Co-build AI experiences with engineering & design —shaping our agentic product experience. You'll define data plans, metrics, and evaluation setups (usage + agent quality) to measure impact and deliver world-class user experience in both software and service - Drive decisions with GTM & finance on pricing, rollout, expansion (vertical & geo), and commercial success through precise communication What you'll bring - Note: If you don't meet all the criteria, we still encourage you to apply and make the case for why you'd be a great fit. If you're exceptional talent, we're happy to adapt. - Shipped exceptional B2B/prosumer products in a high-velocity environment and care deeply about user outcomes and winning with the product - 6+ years in product management, including 1-2 years building and shipping AI/ML or data-heavy products (LLMs, STT), owning complex B2B or workflow products E2E - High agency and focus: you say "no" when needed, quickly judge what's truly impactful, and push for quality via speed based on what drives the best user outcome - Strong product sense to integrate agentic experiences into workflows that save time and reduce friction by leveraging existing patterns and behaviors - Strong data mindset: you create data acquisition and evaluation strategies, track product and agent metrics (utilization rates, precision & recall), understand online vs. offline eval trade-offs, and use insights to drive better customer outcomes - Strategic and proactive approach: you move fast with high learning velocity in ambiguous environments - Solid technical understanding to have detailed discussions with engineers and make informed trade-off decisions based on impact - German C1+ proficiency—you can discuss real work with dentists, ZFAs/ZMVs, and billing partners (non-negotiable) Bonus skills - Experience in German healthcare, ideally dental or outpatient care - Amazing track record of winning and delivering high-impact products - Experience with high-growth SaaS products using usage or outcome-based pricing, where you owned strategies to drive net revenue retention (NRR) growth What we offer - Competitive salary - Work in a great team of talented and highly motivated people - Dynamic environment, steep learning curve, and extensive development opportunities - Part of an exciting AI enabled FinTech startup in the German healthcare market - Responsibility, independent work, and high flexibility - Generous budget for learning and development - First-class work equipment and flexible working hours - Deutschlandticket or Swapfiets rental bike - Urban Sports Club membership We are looking forward to receiving your application and welcoming you to the team.