Topline Pro provides an AI-native platform of marketing, sales, and operations agents for home service professionals, automating websites, SEO, listings, social content, ads, CRM, scheduling, messaging, invoicing, and payments.
ABOUT THE ROLE We're hiring a Senior AI Engineer to join the team here in Boston. This is an opportunity to have a significant impact on the product. Come help us scale to the next level! You will have the opportunity to make a huge impact on a small yet growing team and culture. In this role, you will work directly on a cross-functional engineering team, reporting to the VP of Engineering. ⚡ WHAT YOU'LL DO - Build AI Agent and Chat Capabilities – Develop AI-powered assistants using cutting-edge technologies and tooling that help our customers run their small businesses - Deploy & Scale AI Features – Build infrastructure and pipelines to support real-time AI interactions in a production environment - Experiment & Iterate – Prototype new AI applications, evaluate their performance, and continuously refine them based on user feedback - Partner with engineering and product leaders – Contribute strategically and play a key role in the product development process 🎯 WHAT WE'RE LOOKING FOR - 5+ years of experience in AI, ML, or NLP-related engineering roles - Proficiency in Python, with preferred experience in Django, React, and PostgreSQL - Real-world experience with Retrieval Augmented Generation (RAG) and similar practices, including vector embeddings and vector databases - Hands-on experience with OpenAI and Anthropic APIs - Familiarity with LLMs and NLP techniques, including prompt engineering, fine-tuning, and evaluation - Experience with coded agentic frameworks such as Pydantic AI, LangChain/LangGraph, or similar - Experience with end-to-end MLOps practices: monitoring, deployment, and evaluation - Experience deploying AI-powered applications in production environments (e.g., cloud-based APIs, real-time processing) - Experience working on an empowered team with Product and Design as equal counterparts - Experience in an Agile Scrum environment WHAT YOU BRING - Sharp problem-solving instincts, especially in fast-moving, ambiguous situations - Confidence to make decisions with best-available rather than perfect information - A drive to understand why your systems behave the way they do, not just that they work, but how - Excellent written and verbal communication skills - A team-first mentality and a love of learning - Low ego, high energy 🙌 What we offer - Full Medical, Dental, and Vision Health Coverage - Computer and workspace enhancements - 401(k) plan (non-matching) - Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year - Company-paid Wellhub membership for fitness and wellness - Dinner covered with Uber Eats + a stocked kitchen to keep you fuele - Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros 🏠 ABOUT TOPLINE PRO We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro was co-founded by Nick Ornitz https://www.linkedin.com/in/nick-ornitz-766935a5/ (CEO) and Shannon Kay https://www.linkedin.com/in/shannonekay/ (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024 https://www.prnewswire.com/news-releases/topline-pro-named-to-2023-smbtech-50-301805646.html. We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear. We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply. Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.