<p><strong> </strong></p> <p><strong>Salesforce Architect</strong></p> <p><strong>Important Information</strong></p> <p><strong>Location: Singapore</strong></p> <p><strong>12 months contract</strong></p> <p><strong>Job Summary</strong></p> <p>We are seeking a skilled Salesforce Developer to support the development and delivery of the Next Generation Case Management Platform (NGCMP), a key digital initiative supporting enterprise case management operations. This role is responsible for designing, developing, and maintaining Salesforce solutions that are</p> <p>scalable, secure, and aligned with business requirements. You will work closely with Solution Architects, Product Managers, Business Analysts, QA teams, and UX Designers in an Agile delivery environment.</p> <p><strong>What you will be working on</strong></p> <ul> <li><strong> </strong>Design, develop, and customise Salesforce solutions using:</li> </ul> <p>o Apex</p> <p>o Lightning Web Components (LWC)</p> <p>o Flows</p> <p>o Custom Objects</p> <p>o Validation Rules</p> <p>o Omnistudio components (where applicable)</p> <p>o Action Plan</p> <p>o Document Generation</p> <ul> <li>Configure and implement Salesforce platform capabilities, primarily on Public Sector Solution, Service Cloud, with potential exposure to Experience Cloud and other platform features</li> <li>Develop integrations between Salesforce and external systems using REST/SOAP APIs and MuleSoft integration services</li> <li>Participate in sprint activities including backlog grooming, sprint planning, development, testing, and deployment</li> <li>Develop solutions based on user stories, acceptance criteria, UX designs, and technical specifications documented in JIRA and Confluence</li> <li>Collaborate with Solution Architects/Tech Lead and Business Analysts/Technical Product Manager to translate business requirements into technical implementations</li> <li>Perform unit testing, support system integration testing, and resolve defects to ensure quality deliverables</li> <li>Troubleshoot and resolve issues across Salesforce environments while ensuring platform stability and minimal downtime</li> <li>Support deployment activities across development, SIT, UAT, staging, and production environments</li> <li>Follow established development standards, GitLab version control practices, and CI/CD deployment processes</li> <li>Create and maintain technical documentation, including technical designs, deployment procedures, and operational playbooks</li> <li>Continuously improve application performance, maintainability, and user experience through adherence to Salesforce best practices</li> </ul> <p> </p> <p>What we are looking for</p> <ul> <li>Degree in Computer Science, Information Technology, Engineering, or related discipline</li> <li>At least 3 years of experience in Salesforce development and administration</li> <li>Salesforce certifications such as:</li> </ul> <p>o Salesforce Certified Platform Developer I</p> <p>o Salesforce Administrator</p> <ul> <li>Strong hands-on experience in:</li> </ul> <p>o Apex</p> <p>o SOQL/SOSL</p> <p>o Lightning Web Components (LWC)</p> <p>o Salesforce Flows and automation tools</p> <ul> <li>Strong understanding of Salesforce platform capabilities, particularly:</li> </ul> <p>o Service Cloud</p> <p>o Experience Cloud</p> <ul> <li>Experience working with:</li> </ul> <p>o REST/SOAP APIs</p> <p>o Salesforce integration patterns</p> <p>o External system integrations</p> <ul> <li>Good understanding of:</li> </ul> <p>o Salesforce data modelling</p> <p>o Security model (roles, profiles, permission sets, public group...)</p> <p>o Validation rules and automation capabilities</p> <ul> <li>Familiarity with Agile delivery methodologies and tools such as JIRA and Confluence</li> <li>Experience with version control systems such as Git/GitLab</li> <li>Familiarity with CI/CD pipelines and DevOps practices for Salesforce deployments</li> <li>Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively</li> <li>Good communication and collaboration skills, with the ability to work effectively in cross- functional teams</li> </ul> <p> </p> <p>Preferred / Good to Have:</p> <ul> <li>Experience with Omnistudio or Salesforce Public Sector Solutions</li> <li>Experience integrating with MuleSoft or middleware platforms</li> <li>Exposure to enterprise case management systems or large-scale digital transformation projects</li> <li>Experience with AI-related Salesforce capabilities such as Agentforce</li> <li>Salesforce Certified Platform Developer II</li> <li>Strong sense of ownership, teamwork, and continuous learning mindset</li> </ul> <p><strong>About Encora</strong></p> <p>Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.</p> <p>At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.</p> <p><strong> </strong></p> <p><strong> </strong></p> <p> </p> <p> </p>