Sales Engineer

About the company

Avoca builds AI agents that handle chat, email, voice calls, and SMS for service businesses across the customer journey.

About this role

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE As a Sales Engineer, you’ll act as the technical authority embedded directly in the sales process. You’ll partner closely with Account Executives to support complex, high-stakes deals, bringing technical clarity, credibility, and confidence to customer conversations. You’ll work at the intersection of Sales, Product, Engineering, AI, and Customer Operations, helping prospects understand how Avoca fits into their technical and operational environment. This role supports both inbound and outbound motions and is critical to scaling sales-led growth while maintaining technical rigor and execution quality.   WHAT YOU’LL DO - Lead technical deep dives, tailored demos, and solution walkthroughs for mid-market and enterprise prospects. - Run structured technical discovery to understand customer systems, workflows, and integration needs. - Design and validate customer-specific solutions that meet technical, operational, and business requirements. - Serve as the primary technical owner in pre-sales, partnering closely with Account Executives on deal strategy. - Answer complex questions around product architecture, AI behavior, scalability, security, and implementation. - Support pilots, trials, and technical validation efforts as needed. - Address technical objections and advise on best-practice deployment and rollout strategies. - Collaborate with Product, Engineering, AI Enablement, RevOps, and customer teams to unblock deals and share field insights. - Ensure smooth handoffs from pre-sales to post-sales and contribute to pre-sales playbooks, demos, and technical messaging.   WHAT YOU'LL BRING - 4+ years of experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, or similar pre-sales technical role in B2B SaaS - Comfortable leading technical conversations with mid-market and enterprise customers across complex sales cycles - Strong understanding of SaaS architectures, APIs, and integrations - Able to clearly explain complex technical concepts to both technical and non-technical audiences - Trusted, credible, and customer-oriented in high-stakes sales environments - Comfortable managing multiple deals and stakeholders simultaneously - Experience supporting enterprise or technically complex sales motions - Familiarity with AI-powered products, conversational AI platforms, or data-driven systems - Background in implementations, technical program management, customer onboarding, or post-sale handoffs - Familiarity with call center software, communications platforms, or CRM integrations   WHO YOU ARE - Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments. - Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously. - Autonomous, self-directed, and comfortable working with ambiguity. - A proactive and effective communicator. - You are collaborative, organized, and efficient. - Eager to work in person at our NYC office full time. BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided   Compensation: The expected base salary for this role is $160,000-$200,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.   WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.