QA Lead

About this role

<p><strong>Q</strong><strong>A Lead&nbsp;</strong></p> <p><strong>Location</strong>: India-Remote</p> <p><strong>Work Timings: 12:30 PM to 9.30 PM IST</strong></p> <p>LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.</p> <p><strong>You will:&nbsp;</strong></p> <ul> <li>Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews.</li> <li>Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams.</li> <li>Own the QA strategy across all assigned product areas and development teams, ensuring test coverage standards and release governance processes align with engineering and business objectives.</li> <li>Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment.</li> <li>Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time.</li> <li>Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort.</li> <li>Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant.</li> <li>Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase.</li> <li>Coordinate QA planning across squads for major releases and platform migration.</li> <li>Research and evaluate emerging QA tools and practices; make grounded build-vs-buy recommendations based on team capacity, product risk profile, and long-term quality goals.</li> <li>Own the QA process documentation - reviewing quarterly and communicating updates to all engineering teams.</li> </ul> <p><strong>You have:</strong></p> <ul> <li>10 or more years in QA, including at least two to three years in a lead or senior QA role with direct people-management responsibility.</li> <li>Demonstrated ability to stay hands-on in active releases - tracking delivery commitments, removing blockers, and holding the team accountable to quality outcomes without micromanaging.</li> <li>Deep understanding of release governance - experienced in overseeing go/no-go decisions, enforcing sign-off conditions, and managing quality risk across multiple concurrent releases.</li> <li>Strong technical grounding in manual testing, API and backend testing, and automation, credible enough to review the work of QA Engineers and provide substantive feedback.</li> <li>Proven experience conducting and guiding root cause analysis across frontend and backend defects, able to connect systemic quality risks to process and tooling improvements.</li> <li>Strong data instincts - able to design metrics frameworks and present a coherent quality story to non-technical stakeholders and senior leadership.</li> <li>Skilled at influencing and aligning cross-functional teams without direct authority.</li> <li>Collaborative leadership style that builds trust with engineers, product managers, and senior leaders alike.</li> <li>Some of the good-to-have qualifications</li> <li>ISTQB Advanced or Expert certification.</li> <li>Experience scaling QA practices across distributed or multi-timezone teams.</li> <li>Background in conversational AI, NLP platforms, or high-volume real-time systems.</li> <li>Experience with GitLab CI/CD practices.</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>Personal time off 15 days - Casual (5) days, Care Days (5) &amp; Sick Days (5)</li> <li>Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws</li> <li>Group Personal Accident: 3x of the employee’s Gross Salary</li> <li>Group Term Life: 3x of the employee’s Gross Salary</li> <li>Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative,&nbsp; just let us know! We're here to help you create a meaningful impact.</li> </ul> <p><strong>Financial &amp; Growth</strong></p> <ul> <li>Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.</li> <li>Learning &amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.</li> </ul> <p><strong>Why You’ll Love Working Here</strong></p> <p>As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.</p> <p><strong>Belonging at LivePerson</strong></p> <p>We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.&nbsp;</p>