Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.
<h2 style="line-height: 1;"><strong>About Parloa</strong></h2> <p style="line-height: 1;"><span style="font-size: 14px;">Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</span></p> <h2 style="line-height: 1;"> </h2> <h2 style="line-height: 1;"><strong>About the role:</strong></h2> <p style="line-height: 1;">As a Production Designer at Parloa, you will be responsible for bringing our brand to life with precision, consistency, and exceptional craft across every customer and employee touchpoint. Working closely with our Global Head of Design & Creative, you’ll transform creative concepts into polished, production-ready assets that support marketing campaigns, product launches, events, executive communications, and the continued evolution of one of the fastest-growing AI brands in the market.</p> <p style="line-height: 1;">This is a highly collaborative role where you’ll partner with brand designers, marketers, operations, and cross-functional stakeholders to ensure every deliverable reflects Parloa’s visual identity at the highest standard. You’ll play a critical role in scaling our design system, building efficient production workflows, and exploring AI-powered creative tools that help the team move faster without compromising quality.</p> <p style="line-height: 1;">This is your opportunity to help shape the visual identity of one of the fastest-growing enterprise AI companies, producing world-class creative across every brand touchpoint while building the systems, workflows, and design foundations that enable our global brand to scale.</p> <h2 style="line-height: 1;"> </h2> <h2 style="line-height: 1;"><strong>Areas of ownership:</strong></h2> <ul> <li>Produce high-quality, production-ready brand assets across digital marketing, product marketing, events, executive presentations, social media, email, paid campaigns, and additional marketing channels</li> <li>Translate and apply Parloa’s design system consistently across multiple formats while maintaining exceptional visual quality and brand consistency</li> <li>Ensure pixel-perfect execution, quality assurance, accessibility, and production readiness for every asset before launch</li> <li>Partner closely with Brand Designers to evolve templates, reusable components, and scalable creative systems</li> <li>Build, maintain, and optimize Figma libraries, components, templates, and production workflows that improve team efficiency and consistency</li> <li>Collaborate with Design Leadership and Creative Operations to prioritize work, improve production processes, and support execution across multiple initiatives</li> <li>Explore and adopt AI-powered creative tools and workflows that accelerate production while maintaining a high standard of craft</li> <li>Continuously improve creative processes to support a fast-moving, high-growth global marketing organization</li> </ul> <h2 style="line-height: 1;"> </h2> <h2 style="line-height: 1;"><strong>Who you are:</strong></h2> <ul> <li>You bring 4+ years of experience in production design, graphic design, or brand design within an in-house creative team, agency, or technology company</li> <li>You have deep experience applying and scaling brand systems across multiple marketing channels while maintaining outstanding visual consistency</li> <li>You possess expert knowledge of typography, layout, color, grids, iconography, visual hierarchy, and production best practices</li> <li>You have an exceptional portfolio showcasing production-ready work across digital campaigns, paid media, presentations, events, email, social media, landing pages, and other marketing assets</li> <li>You are highly proficient in Figma and Adobe Creative Cloud (Photoshop, Illustrator, InDesign, and related tools)</li> <li>You have experience creating and maintaining scalable design systems, reusable components, and template libraries</li> <li>You are curious about emerging AI-powered creative tools and enjoy finding new ways to improve creative workflows</li> <li>You are highly organized, detail-oriented, and capable of managing multiple projects while maintaining exceptional quality</li> <li>You communicate clearly, collaborate effectively across teams, and are comfortable incorporating feedback into your work</li> </ul> <h2 style="line-height: 1;"><strong>Nice to Have: </strong></h2> <ul> <li>Experience working within a fast-paced B2B SaaS or technology company</li> <li>Familiarity with motion design or lightweight animation tools</li> <li>Experience supporting global brand campaigns across multiple regions</li> <li>Knowledge of accessibility standards and production best practices for digital marketing assets</li> </ul> <h2 style="line-height: 1;"> </h2> <h2 style="line-height: 1;"><strong>Our Recruiting Process:</strong></h2> <p style="line-height: 1;">Talent Acquisition → Hiring Manager + Portfolio Review → Technical Interview(s) → Bar Raiser</p> <h2 style="line-height: 1;"> </h2> <h2 style="line-height: 1;"><strong>Why Parloa?</strong></h2> <p style="line-height: 1;">We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: makin