Product Support Engineer (US Shift)
at PetDesk
- Work model
- Remote
- Employment
- Full Time
- Location
- Colombo
- Posted
- 5d ago
at PetDesk
The Product Support Engineer is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls for our customers in the United States. Interpersonal skills, positivity, and technical product knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns. This role calls for someone who thrives in a fast-paced environment, autonomously troubleshoots problems, demonstrates initiative, and can multi-task at a high level. Reporting to the Product Support Manager, you can expect to address ~50 inbound inquiries daily, investigate and solve technical issues, and answer product how-to questions. *This role supports our customers exclusively in the United States. Qualified candidates must be able to work night shifts.* The role is roster-based and will follow the schedule below: Rotating weekly shifts: 5:00 PM – 2:00 AM 7:00 PM – 4:00 AM 9:00 PM – 6:00 AM • Required to work one weekend shift every 7 weeks - 7:00 PM – 1:00 AM