Product Owner

About the company

Joblogic provides field service management software that connects office and field teams with scheduling, CRM, asset management, apps, vehicle tracking, invoicing, and BI reporting for skilled trades and facilities.

About this role

<div class="content-intro"><h3><strong>The Joblogic Story</strong></h3> <p>Established in 1998,&nbsp;<strong>Joblogic</strong> is the UK’s #1 <strong>Field Service Management</strong> (FSM) software platform. We are a global business with offices in the <strong>UK</strong>, <strong>Pakistan</strong>, and <strong>Vietnam</strong>. Since our management buy-out in 2013, we have grown from <strong>~£500K </strong>ARR to <strong>~£35M+ </strong>ARR and expanded our team from 11 to 500+ people.</p> <p>Recently, we secured a strategic growth investment from <strong>Vista Equity Partners </strong>— a global technology investor specialising in enterprise software. This investment includes over <strong>£100</strong> million in new primary capital and will fuel our next phase of growth by accelerating our <strong>AI-first roadmap</strong>, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.</p> <p>With <strong>Vista’s </strong>backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to <strong>£100M </strong>ARR across international markets.</p> <p><strong>Joblogic </strong>provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over <strong>100,000</strong> users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.</p></div><p><strong>About The Role</strong></p> <p>As we continue to grow, our&nbsp;Joblogic&nbsp;team in Pakistan is looking for a motivated and experienced&nbsp;<strong>Product Owner</strong>&nbsp;to join our product function.</p> <p>As a Product Owner, you will own end-to-end feature delivery — from discovery and requirement definition to release and adoption. You will ensure structured, predictable, and value-driven execution across the full Software Development Lifecycle (SDLC), bridging business needs with delivery teams across multiple time zones.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Own feature delivery from refinement through release and adoption.</li> <li>Maintain a prioritised and development-ready backlog to support continuous delivery.</li> <li>Define and document business requirements in structured formats (User Stories, Acceptance Criteria, Process Flows, Validation Rules, Test Cases).</li> <li>Conduct structured walkthroughs and requirement clarification sessions before development.</li> <li>Define clear success metrics and measurable outcomes for major initiatives.</li> <li>Ensure scope stability through disciplined prioritisation and governance.</li> <li>Proactively&nbsp;identify&nbsp;and escalate risks before they&nbsp;impact&nbsp;delivery timelines.</li> <li>Support Dev, QA, and UAT readiness to ensure high-quality releases.</li> <li>Track feature adoption and usage trends and recommend improvements.</li> <li>Conduct training and enablement sessions for newly released features.</li> <li>Ensure all documentation is version-controlled and aligned with SDLC standards.</li> <li>Analyse complex issues and perform functional and non-functional gap analysis.</li> <li>Identify&nbsp;process improvement opportunities and drive continuous optimisation.</li> </ul> <p><strong>Customer Discovery &amp; Workshops</strong></p> <ul> <li>Participate in customer workshops and discovery sessions to understand business workflows and&nbsp;objectives.</li> <li>Engage directly with customers to&nbsp;identify&nbsp;functionality gaps between customer processes and&nbsp;Joblogic&nbsp;product capabilities.</li> <li>Translate customer workflow challenges into structured requirements and enhancement proposals.</li> <li>Provide structured feedback to internal teams to support product evolution and roadmap decisions.</li> </ul> <p>&nbsp;</p> <p><strong>Team Environment</strong></p> <p>You will collaborate with Product Owners and delivery teams across UK, Pakistan, and Vietnam, working within a cross-functional and multi-time-zone environment.</p> <p><strong>What You Bring</strong></p> <ul> <li>Proven experience as a Product Owner and/or Business Analyst in SaaS, FSM, CRM, or workflow-driven systems.</li> <li>Strong understanding of Agile and iterative SDLC methodologies.</li> <li>Experience managing backlog governance and delivery stability.</li> <li>Ability to translate business needs into clear, structured documentation.</li> <li>Experience supporting Dev, QA, and UAT processes.</li> <li>Strong analytical and problem-solving skills.</li> <li>Excellent stakeholder communication and cross-functional collaboration abilities.</li> <li>Hands-on experience with Jira, Confluence, Figma, Miro, and related tools.</li> <li>Experience working with desktop, web, and mobile applications.</li> </ul> <p><strong>Nice To Have</strong></p> <ul> <li>Leadership or mentoring experience.</li> <li>Exposure to API integrations and workflow-based platforms.</li> <li>Knowledge of service management or Field Service Management systems.</li> <li>Experience tracking product adoption and usage analytics.</li> </ul> <p>&nbsp;</p> <p><strong>What we Offer:</strong></p> <ul> <li>Professional Working environment</li> <li>Market Competitive Salary</li> <li>Life Insurance &amp; Medical Insurance (Including Family)</li> <li>OPD</li> <li>Provident Fund</li> <li>Gym Facility</li> <li>Maximum 45 Weekly Hours (Monday-Friday)</li> <li>Remote Working (During Pandemic Situation)</li> <li>Company trip</li> <li>29 Annual Leaves.</li> <li>8 Sick &amp; uncapped Compassionate Leaves (As per Company Policy)</li> <li>Have a chance to work onsite with the UK team.</li> </ul>