Product Manager, Enterprise Agent Platform

About the company

Decagon provides a conversational AI platform that powers concierge-style customer interactions across multiple channels for consumer and enterprise brands.

About this role

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Product Management team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use. As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses. About the Role Decagon agents take action inside some of the most complex enterprise systems. You'll own everything that makes that possible. Integrations and connections, headless and SDK deployment, external APIs and developer experience, channel expansion and partnerships. This is the least solved part of enterprise AI. Getting an agent live inside a bank means wiring into systems built decades before LLMs existed, then clearing a security organization whose job is to say no. Everything you productize unlocks the next wave of deployments across our largest customers. In this role, you will - Define the vision, strategy, and roadmap for developer experience, integrations channels, and enterprise readiness - Decide what we build natively, what we make self-serve, and what we open up so customers and partners can extend it themselves - Work with infrastructure and security on data handling, retention, and residency - Drive channel and partner expansion with go-to-market and BD, including marketplace listings and co-sell motions Your background looks something like this - Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.) - Experience building integrations, API platforms, or developer-facing products where your users are other engineers - You've shipped something where the hard part was the long tail: many systems, inconsistent APIs, and no clean abstraction handed to you - Experience with the requirements large enterprises impose before they'll deploy anything: security review, data handling, compliance artifacts, deployment constraints - Strong technical acumen. You can hold your own with engineers on APIs, auth, and deployment models, and you can read a system design doc without needing it translated - Comfort in front of enterprise customers, including technical evaluations and security reviews - A track record of shipping features that moved a real metric, in fast-paced environments Even better - A Computer Science, Engineering, or Math degree, or equivalent technical experience - Experience with iPaaS, API platforms, SDKs, RPA, or browser automation - Experience with data privacy and residency requirements (GDPR, CCPA, HIPAA, PCI) - Experience in a regulated industry: financial services, healthcare, or similar - Experience with headless, single-tenant, or on-premise deployments - Experience building or scaling a partner or marketplace ecosystem - Experience at a startup or high-growth company Compensation $232K – $290K + Offers Equity Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.