Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.
<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com/">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p>Security at Parloa isn't an afterthought — it's foundational to how we build and operate an AI platform that enterprises trust with sensitive voice and chat data at scale. As Principal Security Engineer, you'll set the technical direction for security across our engineering organisation: from secure architecture and threat modelling, to embedding security thinking into how a fast-growing AI company designs, builds, and ships.</p> <p>This is a hands-on, high-ownership role. You won't just maintain a security programme — you'll define it, working across infrastructure, product, and AI/ML teams to ensure security is built in from the start, not bolted on afterwards. You'll be a technical authority and a multiplier, raising the security bar across the whole organisation.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li>Own the technical security engineering strategy across Parloa's platform, infrastructure, and AI/ML systems</li> <li>Lead deep threat modelling and architecture reviews for new and existing systems, including LLM-based and voice/chat AI pipelines</li> <li>Drive secure-by-design practices into the software development lifecycle, partnering closely with engineering teams rather than gatekeeping after the fact</li> <li>Design and improve detection, monitoring, and incident response capabilities across cloud and AI infrastructure</li> <li>Guide security architecture for multi-tenant, sensitive data flows across Parloa's enterprise customer base</li> <li>Support compliance and governance efforts (e.g. SOC 2, ISO 27001) by ensuring technical controls are sound and well-documented</li> <li>Mentor senior+ engineers and security practitioners, building security capability across the wider organisation</li> <li>Act as a trusted technical voice in conversations with enterprise customers and partners on security matters</li> <li>Stay ahead of the evolving threat landscape for AI and voice/chat systems, bringing new risks and mitigations to the team proactively</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li>Extensive experience (15+ years) in security engineering, with demonstrated impact at Staff or Principal level</li> <li>Deep expertise in application security and/or cloud security, threat modelling, and secure architecture for distributed, cloud-native systems</li> <li>Hands-on experience with cloud security across AWS, GCP, or Azure, and container orchestration (Kubernetes)</li> <li>Strong understanding of identity and access management, encryption, and secure data handling at enterprise scale</li> <li>Experience securing systems handling sensitive or regulated data, ideally with exposure to GDPR or similar frameworks</li> <li>A track record of driving security strategy and influencing engineering culture across an organisation, not just executing individual fixes</li> <li>Excellent communication skills, able to explain security risk and trade-offs clearly to engineers, leadership, and customers</li> <li>Genuine curiosity about AI systems and a willingness to dig into the emerging security challenges they introduce</li> </ul> <h2><strong>Our engineering values:</strong></h2> <p>At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:</p> <ul> <li><strong>Earn Trust</strong> – act with transparency and reliability.</li> <li><strong>Obsess Over Customers</strong> – always start with the customer problem.</li> <li><strong>Think Big</strong> – set bold goals and pursue them fearlessly.</li> <li><strong>Have Integrity</strong> – do the right thing, especially when it’s hard.</li> <li><strong>Disagree & Commit</strong> – debate with candor, align fast, and deliver.</li> <li><strong>Own It</strong> – take full responsibility for outcomes, not just tasks.</li> <li><strong>Dive Deep</strong> – master the details without losing sight of the big picture.</li> <li><strong>Bias for Action</strong> – move fast, decide quickly, iterate fearlessly.</li> <li><strong>Deliver Value</strong> – measure success by customer and business impact.</li> <li><strong>Insist on the Highest Standards</strong> – raise the bar continuously.</li> <li><strong>Go the Extra Mile</strong> – make the impossible possible.</li> <li><strong>Hire & Elevate the Best</strong> – raise the bar with every hire</li> </ul> <p> </p> <h3><strong>Our Recruiting Process:</strong></h3> <p>Recruiter Interview → Technical Peer Interview → Expert interview(s) → Bar Raiser</p> <p> </p> <h2><strong>Why Parloa?</strong></h2> <p>We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.</p> <p>At Parloa, ownership isn’t a buzzword; it