Gradial is a Seattle-based developer of an AI-native content operations platform and marketing work system that automates end-to-end digital marketing workflows.
<div class="content-intro"><p>Gradial is the marketing operations system of work that helps marketers and creatives move from idea to execution faster. Our platform orchestrates across martech stacks, workflows, and people to automate marketing execution, cutting execution time, so marketers focus on the work only humans can do: shaping brands, understanding customers, and creating the work that moves people.</p> <p>Backed by leading investors, we’re building software that adapts to the user, not the other way around. We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here.</p></div><p><span style="color: rgb(0, 0, 0);"><strong>The Role</strong></span></p> <p><span style="color: rgb(0, 0, 0);">We’re looking for a <strong>Principle Product Designer</strong> to help shape what world-class design looks like at Gradial. This is a senior individual contributor role for someone who loves big, messy product problems and knows how to turn them into experiences that feel clear, thoughtful, and surprisingly fun to use. You’ll work closely with the Head of Product, product engineers, FDEs, customer-facing teams, and company leadership to design an AI-native platform for enterprise marketing teams.</span></p> <p><br><span style="color: rgb(0, 0, 0);">You’ll move between systems and craft every day: understanding complex workflows, mapping user journeys, prototyping new ideas, and polishing the details that make a product feel genuinely thoughtful, from the main interaction all the way down to an empty state, loading moment, or tiny bit of copy.</span></p> <p><br><span style="color: rgb(0, 0, 0);">This role is ideal for a designer who likes building, not just handing off. Someone who can think in systems, prototype quickly, partner deeply with technical teams, and bring a strong point of view on how powerful enterprise software can feel simple, trustworthy, and enjoyable.</span></p> <p><span style="color: rgb(0, 0, 0);"><strong>What You’ll Do</strong></span></p> <ul> <li><span style="color: rgb(0, 0, 0);">Lead design for complex, high-impact product areas from early ambiguity through shipped product.</span></li> <li><span style="color: rgb(0, 0, 0);">Turn enterprise marketing workflows into experiences that feel intuitive, fast, and easy to trust.</span></li> <li><span style="color: rgb(0, 0, 0);">Define UX patterns for AI-assisted work, including how users give direction, understand progress, review outcomes, and recover when things go sideways.</span></li> <li><span style="color: rgb(0, 0, 0);">Partner with product, engineering, and customer-facing teams to shape user journeys, requirements, product flows, and success metrics.</span></li> <li><span style="color: rgb(0, 0, 0);">Create flows, prototypes, interaction models, and polished UI that make complex work feel approachable.</span></li> <li><span style="color: rgb(0, 0, 0);">Raise the quality bar across the product through strong UX fundamentals, visual craft, accessibility, consistency, and taste.</span></li> <li><span style="color: rgb(0, 0, 0);">Evolve Gradial’s design system, product patterns, and interaction standards as the product scales.</span></li> <li><span style="color: rgb(0, 0, 0);">Use customer feedback, product data, research, internal audits, and strong judgment to guide design decisions.</span></li> <li><span style="color: rgb(0, 0, 0);">Spot UX gaps before they become product debt, and turn them into high-leverage improvements.</span></li> <li><span style="color: rgb(0, 0, 0);">Tell clear, compelling product stories that help teams align around user problems, design direction, and tradeoffs.</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong>What We’re Looking For</strong></span></p> <ul> <li><span style="color: rgb(0, 0, 0);">Significant experience (6-8 years) designing complex B2B, SaaS, enterprise, AI, workflow, productivity, or collaboration products.</span></li> <li><span style="color: rgb(0, 0, 0);">A portfolio that shows strong product thinking, systems thinking, interaction design, visual craft, and real product impact.</span></li> <li><span style="color: rgb(0, 0, 0);">Ability to make complex workflows feel simple, clear, and trustworthy.</span></li> <li><span style="color: rgb(0, 0, 0);">Strong UX fundamentals across information architecture, interaction patterns, accessibility, usability, and design systems.</span></li> <li><span style="color: rgb(0, 0, 0);">Excellent visual and interaction design craft, with sharp attention to detail.</span></li> <li><span style="color: rgb(0, 0, 0);">Comfort working in ambiguity and turning loose problems into clear product experiences.</span></li> <li><span style="color: rgb(0, 0, 0);">Strong product judgment around when to push for quality, when to simplify, and when to ship.</span></li> <li><span style="color: rgb(0, 0, 0);">Clear communication and storytelling skills.</span></li> <li><span style="color: rgb(0, 0, 0);">Experience partnering closely with product, engineering, customer-facing teams, and leadership.</span></li> <li><span style="color: rgb(0, 0, 0);">Curiosity about AI-native products and how thoughtful design can make powerful systems feel more human.</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong>Bonus points</strong></span></p> <ul> <li><span style="color: rgb(0, 0, 0);">Experience designing AI, automation, enterprise workflow, martech, content, collaboration, or productivity products.</span></li> <li><span style="color: rgb(0, 0, 0);">Experience building or scaling design systems in fast-moving product environments.</span></li> <li><span style="color: rgb(0, 0, 0);">Experience using research, product analytics, UX audits, or customer feedback loops to improve product quality.</span></li> <li><span style="color: rgb(0, 0, 0);">Experience working wit