Principal Field Operations Engineer - Federal

About this role

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8">&nbsp;at risk.&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8">&nbsp;cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8">&nbsp;at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}">&nbsp;</span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}"><span class="NormalTextRun SCXW99382285 BCX0">This role&nbsp;</span><span class="NormalTextRun SCXW99382285 BCX0">interfaces with</span><span class="NormalTextRun SCXW99382285 BCX0">&nbsp;the client directly and </span><span class="NormalTextRun SCXW99382285 BCX0">is responsible for</span><span class="NormalTextRun SCXW99382285 BCX0"> planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and </span><span class="NormalTextRun SCXW99382285 BCX0">assisting</span><span class="NormalTextRun SCXW99382285 BCX0"> our customer partners in monitoring and safeguarding their infrastructure. </span>&nbsp;</span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Act as a trusted advisor and power-user of the Dragos platform, ensuring customers get maximum value for their ICS/OT security operations</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Partner&nbsp;with client teams to design network architecture, plan sensor&nbsp;placement&nbsp;and support deployment strategies</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Lead deployments both onsite and remotely, ensuring seamless setup and integration</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Troubleshoot and resolve issues, providing break/fix support and working closely with engineering teams when escalation is needed</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Manage upgrades, patches and configuration changes to keep systems running at peak performance</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Collaborate with Dragos Intelligence and Services teams on investigations and special projects</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Create clear, concise technical documentation to support customers and internal teams</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}">&nbsp;<span class="TextRun SCXW104952231 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW104952231 BCX0">4+ years of experience in industrial engineering (e.g., controls engineer) or InfoSec (ideally with ICS/OT cybersecurity exposure)</span></span><span class="EOP Selected SCXW104952231 BCX0" data-ccp-props="{}">&nbsp;</span></span></li> <li><span data-ccp-props="{}">Must have an active Secret security clearance (or higher).</span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}"><span class="EOP Selected SCXW104952231 BCX0" data-ccp-props="{}"><span class="TextRun SCXW226268307 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW226268307 BCX0">Deep knowledge of networking: IP networks, OSI model, Purdue&nbsp;</span><span class="NormalTextRun SCXW226268307 BCX0">mode</span><span class="NormalTextRun SCXW226268307 BCX0">&nbsp;and ICS protocols</span></span><span class="EOP Selected SCXW226268307 BCX0" data-ccp-props="{}">&nbsp;</span></span></span></li> <li data-leveltext="" data-font="Symbol" data-