We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Network Engineer at Civica We are looking for a skilled Network Engineer to become part of our Civica Team. This position demands a solid background in Infrastructure Engineering along with extensive experience in wide-area networking technologies and enterprise environments. As a Network Engineer, you will play a crucial role in supporting, maintaining, monitoring, and enhancing our global network infrastructure. Your efforts will ensure that our network services are consistently stable, secure, and fully operational across office locations, cloud platforms, data centers, and enterprise connectivity services worldwide. As a key member of the Level 2 team, you will take the lead in delivering independent support, troubleshooting challenges, and driving impactful changes across our global network environment—empowering both daily operations and groundbreaking infrastructure transformation projects. You will work closely with platform engineers, hardware engineers, and other network engineers, serving as an escalation point for tactical network issues raised by Support and Operations teams. At Civica, we excel in a fast-paced global setting, which may sometimes offer you the exciting chance to work beyond standard business hours. What you’ll be doing: Provide operational assistance for global office and connectivity services. Monitor network health, performance and availability to proactively identify and resolve issues. Independently troubleshoot switching, routing, firewall, wireless and connectivity services, using monitoring and diagnostic data. Execute operational changes within approved standards, including patching, firmware upgrades and maintenance activities. Assist with infrastructure deployment, migration, and transformation initiatives. Work with colleagues, stakeholders and vendors to resolve issues and maintain service stability. Maintain technical documentation, standards and runbooks. · Escalate complex or systemic issues where required. Support continual improvement initiatives focused on stability, standardisation and automation. Requirements What you will bring: Mandatory Technical Competencies Experience in supporting enterprise environments utilizing Fortinet, Cisco, and Meraki technologies. Layer 2 switching technologies and the design/troubleshooting of VLANs. Firewall operations, Layer 3 routing technologies, and policy management, along with Azure network connectivity (VPN) expertise. Concepts of Internet Breakout and SD-WAN. Experience with High Availability (HA) and failover systems. Diagnosing network issues and analysing packets and logs. Using Grafana to monitor networks. Capable of comprehending and implementing structured change management procedures. Highly Desirable Technical Competencies Fortinet platform optimisation IDS/IPS and network security technologies Network monitoring, automation or scripting GitHub and IaC practices Azure Networking Network diagnostic tools (Wireshark) Desirable Qualifications Fortinet FCSS in Security Operations Fortinet FCP in Secure Networking Cisco CCNP Cisco CCNA Cybersecurity We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Benefits Why you'll love working with us We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: We're all different - and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs. Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.