Multimedia Designer / Learning Experience (Remote - Costa Rica Only)

About this role

<div class="content-intro"><p>&nbsp;</p> <div class="p-rich_text_section">At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the&nbsp;<em data-stringify-type="italic">2025 Forrester Wave Report for SPM</em>,&nbsp;<em data-stringify-type="italic">2023 Ventana Research Revenue Performance Management (RPM) Value Index</em>,&nbsp;<em data-stringify-type="italic">Gartner Peer Insights</em>,&nbsp;<em data-stringify-type="italic">2024 Gartner SPM Market Guide</em>, and&nbsp;<em data-stringify-type="italic">G2.&nbsp;</em>Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Innovate with Purpose: Build impactful solutions for customers worldwide.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Join Excellence: Work in a diverse, collaborative, and innovative team.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Shape the Future: Lead in redefining revenue optimization.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Grow Together: Unlock your potential in a supportive environment.</strong></li> </ul> <div class="p-rich_text_section">Join us at Varicent—where your talent and ambition meet limitless opportunities for success!</div></div><p>&nbsp;</p> <div> <h2>Summary of the Role and Team</h2> <p>As an Instructional Multimedia Designer, you will join Varicent's Education team within Customer Success, a team of 13 professionals focused on helping customers, partners, and employees build capability and confidence with Varicent products and programs.</p> <p>Reporting to the Senior Manager, Education Strategy &amp; Development, you will create multimedia experiences that bring learning content to life. Working closely with Technical Education Developers (Instructional Designers), you will transform complex concepts into engaging, easy-to-understand visual experiences that improve learner comprehension, retention, and product adoption.</p> <p>This role focuses on education and learning experiences, not marketing content. Success requires balancing strong visual design skills with an understanding of how multimedia can support learning outcomes and reduce cognitive load.</p> <br><strong>What You Will Be Doing</strong> <ul> <li>Create multimedia assets for learning experiences, including product demonstration videos, animations, motion graphics, visual aids, presentations, GIFs, and reusable templates</li> <li>Partner with Technical Education Developers to translate learning objectives, scripts, and technical concepts into effective visual learning experiences</li> <li>Use visual design principles and adult learning concepts to improve clarity, engagement, and knowledge retention</li> <li>Leverage AI-enabled tools and workflows to accelerate content production, prototyping, and multimedia development while maintaining quality standards</li> <li>Produce and edit video-based learning content, including screen recordings, annotations, captions, voiceovers, and motion graphics</li> <li>Develop reusable visual systems, templates, and standards that improve consistency across courses, the Academy platform, and Community experiences</li> <li>Support visual branding and user experience within Varicent Academy (Docebo) and Varicent Community (Gainsight)</li> <li>Perform quality reviews to ensure multimedia assets meet standards for accessibility, usability, accuracy, and learner experience</li> </ul> <strong>What You Bring</strong> <ul> <li>Experience creating multimedia, visual, video, or motion design assets for learning, education, enablement, or software-based environments</li> <li>Advanced proficiency with Figma and experience creating scalable design systems and visual assets</li> <li>Experience using AI-enabled creative workflows to improve design, multimedia production, prototyping, or content creation processes</li> <li>Strong understanding of visual design principles, including typography, hierarchy, layout, composition, and user experience</li> <li>Ability to translate complex concepts into clear visuals that support learner understanding and reduce cognitive load</li> <li>Experience collaborating with subject matter experts, instructional designers, or cross-functional stakeholders to deliver multimedia projects</li> <li>Strong communication, presentation, and feedback-integration skills with the ability to explain design decisions and iterate effectively</li> <li>Experience with tools such as Camtasia, Vyond, Articulate Storyline/Rise, ElevenLabs, Claude, or similar multimedia and learning technologies</li> </ul> <strong>Success Outcomes</strong></div> <div>&nbsp;</div> <div><strong>First 3 Months</strong> <ul> <li>Build an understanding of Varicent's products, learners, education strategy, visual standards, and development processes</li> <li>Demonstrate proficiency with the team's multimedia production tools, workflows, and design standards</li> <li>Deliver multimedia assets that align with brand guidelines and learning objectives</li> <li>Establish effective partnerships with Technical Education Developers and other Education stakeholders</li> </ul> <p><strong>Within 6 Months</stro